Team Manager

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Our Modern Slavery Response Team works with potential survivors of Modern Slavery identified via the National Referral Mechanism. We support thousands of survivors to access services to support their recovery and reintegration. This includes high quality emotional and practical support within a tiered support structure, within which the outreach teams work. We work in close partnership with key stakeholders and local partners to optimise outcomes for our service users.

A day in this role looks like….

As a Team Manager at Hestia, you will play a crucial role in our Modern Slavery Support service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • Leading, develop and support a team of advocates to ensure high quality service delivery that achieves agreed standards of care and support, in compliance with the Modern Slavery Victim Care Contract requirements, and Hestia policies and procedures. 
  • Monitor the team’s performance against contractual requirements and internal expectations.
  • Motivate and support the team to deliver Hestia’s vision and represent Hestia’s values.
  • Participate in recruitment; oversee induction; supervise and appraise staff; identify training needs; manage disciplinary and grievance procedures; and ensure that all tasks are carried out within Hestia’s policies, procedures, and good practice guides.
  • Deliver training, including inducting new starters and training existing staff on new systems and processes as required.
  • Support senior management with reporting both internally and externally to ensure the service is performing and ensuring best outcomes for service users.
  • Attend appropriate training, including specialist training courses to develop personal skills and knowledge relevant to the post.
  • Monitor internal and external financial processes e.g. expenses, collection/distribution of petty cash and reviewing Advocates financial recording. 
  • Manage the financial accountability of the team by operating within the agreed financial policies and procedures and to make best use of property, equipment and Information Technology.
  • Support the management team to develop a co-productive way of working, whereby service users are consulted and involved in shaping service delivery.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Experience and understanding of working with or supporting vulnerable people. 
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately. 
  • Experience of team management including experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues. 
  • Experience of performance monitoring to ensure consistently high service user standards.
  • Ability and experience of managing a service within budget.
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans.
  • Ability to write and interpret complex reports. 
  • Proficient with computer systems and able to create accurate reports and support staff to use computer systems effectively by recording client data accurately and to a high standard.
  • Understanding of, and the ability to implement, good Equality & Diversity practice.
  • Excellent level of spoken and written English and grammar.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us. 

Work Pattern: Flexi (Flexi hours Monday – Friday, Core hours 10am – 4pm, Bank holidays not inclusive in holiday allowance) Full-time, Permanent
Full Time Equivalent Salary: £33,924

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