Team Administrator, City of London

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia’s Homelessness Prevention Service provides support to single adults and couples with no dependents who are homeless or at risk of being made homeless within 56 days. This is a payment-by-results scheme where we aim to achieve specific outcomes and prevent homelessness through mediation and sourcing new accommodation.

A day in this role looks like….

As a Team Administrator at Hestia, you will play a crucial role in our Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Process and reconcile financial transactions, including invoices, Discretionary housing payments and prevention fund payments.
• Assist in budget tracking and financial reporting.
• Collaborate with the team manager, finance team, statutory and non-statutory organisations to ensure accurate and timely financial transactions.
• Manage the referral inbox to ensure timely and effective response to incoming emails.
• Efficiently allocate new referrals in accordance with the SHPS referral criteria to caseworkers.
• Maintain accurate records of referral data and outcomes.
• Accurately input and maintain data in databases and spreadsheets.
• Ensure the confidentiality and security of sensitive information.
• Maintain accurate and up-to-date records.
• Identify landlords offering suitable private rented accommodation for our clients at the local housing allowance rate.
• Negotiating deposits and rental payments
• Updating our portfolio of accommodation providers and sharing with the team.
• Ensuring the subscription renewal of accommodation platforms.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Proven experience as an Administrator or in a similar role.
• Can demonstrate knowledge, experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing and the Homelessness Reduction Act.
• Can demonstrate knowledge in welfare benefits legislation (including welfare reform) to support service users effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organisational and time management skills.
• Strong attention to detail and problem-solving abilities.
• You thrive in negotiating and accomplishing daily outcomes.
• Be solution focused, proactive and results driven
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.