Overview

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. 

 

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to be a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

 

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for – world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

JOB PURPOSE

  • To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
  • To own the employee experience, driving employee satisfaction and elevating team behaviours.
  • To own the customer experience, driving customer satisfaction and increasing brand loyalty.
  • To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

  • Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
  • Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
  • Monitor, coach and provide feedback to the store team to deliver excellent customer experience
  • Retain and develop talent, lead, inspire and manage a high performing, positive store team
  • Have excellent product knowledge and drive the same standard across the store team
  • Maintain a strong understanding of product sales performance and optimise sales of the available inventory
  • Establish and embed customer focused behaviours across the store team
  • Build and cultivate long term customer relationships and lead the team to do the same
  • Drive store performance and productivity
  • Build and maintain familiarity with the local external environment; customers, competitors and talent
  • Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

PERSONAL PROFILE

 

  • Fluent in English and Russian language. 
  • Commercially aware with digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
  • Developing talent and can drive excellence through a motivated and inspired team. 
  • Awareness of local employment  and retail legislation.
  • Experience in a luxury brand or in a luxury service and selling environment with flexibility to work as required to meet store needs with a passion for and interest in fashion, and a luxury ethos.
  • Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 #LI-LC1

 

 

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