Senior Project Manager
Chancery Lane, London,

Company Description

Leo Burnett London


About Our Agency:

As Leo Burnett himself once said: “At the end of the day, we’re just people talking to people.”

And that sums up how we think. We never forget that on the other side of every screen, watching every ad or reading every tweet are people. Not just pairs of eyes with credit cards. But human beings, who want to be entertained, engaged and listened to.

Which is why we want to make work that connects on a human level. That everyone will love. Proudly populist creative work that makes people smile, laugh, cry and everything in between. Whether that’s through advertising or managing brand partnerships with our Sports + Entertainment team.

But it’s also why we believe in being decent human beings. Either to work with or to work for. Because putting people first is at the heart of everything we do.

We believe in the power of a strong, supportive, and inclusive culture that puts people and creativity at the heart of everything we do. We pride ourselves on a genuinely friendly and informal style where everyone’s invited, and the collective is more important than the individual.

We know we’re still falling short when it comes to diversity – but we’re working on it. Really working on it.

We’ve created the Anti-Racism Collective, to actively advance racial equality within our agency and the industry, and track progress against our commitments, to redress the balance and better represent the society and culture we serve. We’re working with “Free the Work” to support makers and creators from a wider range of backgrounds and we’re working with all our clients to ensure we’re building brands that actively and positively portray all types of people.

It’s our distinctive approach, combined with our passion for populist creativity and relentless pursuit of excellence that makes Leo Burnett such a uniquely special and enjoyable place to work.

Job Description

What You’ll Be Doing:

We’re looking for a highly knowledgeable and trusted Senior Project Manager with experience within a busy agency or production environment, to join our team. This is a client-facing position, and you will be the key contact for Vodafone and leading the Demand Generation strand of work.
This includes being responsible for ensuring projects are delivered on time, to specifications and within budget, whilst maintaining excellence in craft and output.

You will report into the Project Director, and work closely with the retained and internal agency and production teams with a responsibility for the operational and commercial success of the account.

As a brand-new account, you will have the opportunity to help us define the ways of working, build on existing relationships with our production counterparts and grow the new relationship with Vodafone.

We are ideally looking for an individual with telecommunications experience and a solid understanding of retail clients. The retained team will be focussed on the Demand Generation part of the business and therefore a solid understanding of an ‘always on’ style account will prove advantageous. The candidate should possess a fully integrated creative and production background.

Specifically, we’ll need your help with:

  • The key day-to-day client lead, responsible for managing the relationship and an overview of the workflow of various projects ensuring that everything is running according to plan
  • Understanding the client’s needs and ensuring they are met
  • Communicating project plans both internally and to clients and partner agencies; managing expectations and ensuring alignment with the client and agency processes
  • Creation of project timelines, updating and adapting as projects evolve
  • Working closely with the retained production team and other departments to ensure efficient flow of work through the agency
  • Understanding the internal workings of the agency and the production processes involved
  • Contributes to regular client statuses, drives communication, tracks project scope and manages expectations accordingly
  • Trouble shooting and proposing alternative solutions in situations where there are timing or delivery challenges 
  • Working closely with all departments within the agency and partner agencies to ensure delivery of output is the best possible quality
  • Encouraging teamwork and great communication
  • Producing estimates & PO’s (except TV/Radio) 
  • Reconciling projects once they are complete


What Skills We’re After:


  • Competence with general Apple applications, including Keynote
  • Competence with Microsoft Office applications, including Excel, Outlook, PowerPoint, Word
  • Competence with Adobe Creative Suite
  • Full understanding of the creative process, from brief to output


  • A dedicated and ambitious individual, who shows a real passion for great ideas
  • Self-awareness
  • Someone who’s fun and friendly, with an appetite to get involved with all the extra-curricular things we have on offer
  • A trusted and reliable member of the team who takes pride in owning both client and partner relationships


  • Ability to always maintain a commercial perspective on work
  • Excellent communication and presentation skills
  • Display confidentiality and professionalism at all times


What Qualities and Behaviours We’re Looking For

  • A strong communicator with the confidence to take charge of the delivery of multi-channel creative projects.
  • Confident to get your point across and to inform management of account statuses, problems, plans and meetings as required
  • An ability to build positive and solid relationships across the board
  • Knowing when to take ownership of challenges vs identifying the need to escalate where necessary
  • Able to work under pressure, to prioritise, multitask and to manage the creative process from start to finish
  • Excellent planning and organisational skills with the ability to plan for all eventualities and provide solutions to issues
  • Proactive, always looking ahead and spotting potential pitfalls
  • Willing to become the champion of the client's business
  • A contributor to agency culture, striving to help make Leo Burnett an even better agency than it is today

Additional Information

Our Commitment to Diversity & Inclusion

Diversity and inclusion are a core part of our DNA at Leo Burnett. We’re committed to building an inclusive culture that encourages, celebrates, and supports our wonderfully diverse employee group irrelevant of their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion fuel our creativity and innovation, it enables us to be closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.

We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process.  If you need assistance or adjustment due to a disability, please contact us.


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