Overview
Job Purpose and Summary
IP Semiconductor Service Engineer – Location West Dublin
Overall Purpose:
- Takes responsibility for product support to customers using Canon wafer stepper equipment. This support includes Service, Installation and general machine technical support.
- Service – To provide service support to customers in line with service guidelines and good practice including carrying out machine inspection on site, machine testing and quality checking , machine repairs, fault diagnosis and ordering parts as necessary and providing any follow up support as appropriate in order to meet customers’ needs. Contract support will be required between fixed days and times. Main customer will be Intel Ireland in Leixlip
- Installation – To install machines on site in line with installation guidelines, completing all necessary equipment receipt and inspection activities, completing the assembly, fine tuning to specification and carrying out qualification/optimisation in line with customer requirements. Main customer will be Intel Ireland in Leixlip.
- Administration – To provide general service administration in line with customer requirements. Completion of technical reports and documentation. Provide telephone and email support to customers. Order tools/parts as required and ensure compliance with all H&S regulations.
- Training – To provide more formal training to customers as required.
- Specialist Service work – To undertake specialised service work, replacing specific units in accordance with guidelines and specifications. Work with optical parts, projection lens, X-Y stage and OPTF replacements.
- Maintain specialist knowledge in line with best practice. Maintain and improve technical know-how of self and colleagues within a rapidly changing technological environment. Study service reports and technical documentation. Maintain awareness of software upgrades and attending relevant training courses. Ensure knowledge and skill levels are maintained to a high level in order to best meet customer technical requirements.
- Canon Brand Ambassador & Customer key contact – To advise customers on a broad range of technical issues and act as spokesperson for Canon. To resolve technical problems raised by customers with other engineers. Liaison with Operations Director, Japan or Amsterdam, in order to ensure customers’ requirements are fully satisfied. To provide technical support and advice to both customers and Canon personnel during installation and other service activities.
- An amount of foreign travel could be required
What we give
- Servicing customers equipment on site in a busy cleanroom environment
- Installation of several new Semiconductor manufacturing machines of different types
- Challenging and cutting edge technology requiring skill and experience
- Working together with customers to maintain and optimize machine productivity in a busy production environment
- Keeping up to date on service information
- Writing service reports both for customers and for internal
What we ask
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Essential Skills
- Minimum HNC in Electronics or Electrical Engineering
- High standard of written and spoken English and numeracy skills
- Electrical or electronic background for a minimum of 3 years.
- Mechanical skills advantageous
- Computer literate with a good competence of standard software including Word, Excel and Outlook
- Good interpersonal skills and a flexible approach
- Proven employment track record
Non-essential skills that would be advantageous
Clean driving licence
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
