Overview

Visits Receptionist – East Riding of Yorkshire

Permanent

£26,000

Forward Trust is a social justice charity supporting thousands of people to overcome addiction and mental health challenges, move away from crime, secure employment and housing, and build a positive sense of belonging.

We are passionate about challenging stigma and changing public attitudes and policy, ensuring that people who are often overlooked by society have access to the support and opportunities they need to transform their lives.

As the UK’s leading addiction recovery charity, we bring expertise in recovery, reducing reoffending, homelessness and employment support, helping people recognise their potential and build a better future.

About HMP Millsike

HMP Millsike is committed to a modern, evidence-based approach to prison delivery, combining public protection with a strong focus on rehabilitation and personal development.

At the heart of Millsike is a culture that empowers individuals to make positive choices, develop essential life skills and build the emotional resilience needed to achieve lasting change.

Through partnership working, research and innovative approaches to resettlement, HMP Millsike aims to become a leader in reducing reoffending and creating meaningful opportunities for people leaving prison. A key ambition is to ensure that at least 26% of prisoners move directly into employment on release.

What we are looking for

We are looking for people who are passionate about making a positive difference in the lives of others and who believe that everyone deserves the opportunity to change and succeed.

The ideal candidate will:

  • Share Forward Trust’s values and commitment to social justice, rehabilitation and recovery.
  • Believe in the potential of people to change, regardless of their background or past experiences.
  • Demonstrate empathy, compassion and a non-judgemental approach.
  • Have strong communication and interpersonal skills, with the ability to build positive, professional relationships.
  • Be committed to promoting equality, diversity, inclusion and individual choice.
  • Be able to motivate and encourage individuals to recognise their strengths and work towards their goals.
  • Demonstrate resilience, professionalism and the ability to work effectively in a challenging environment.
  • Work collaboratively with colleagues and partner organisations to achieve positive outcomes.
  • Be organised, reliable and committed to delivering high-quality support.
  • Understand the importance of safeguarding, professional boundaries and maintaining confidentiality.
  • Be passionate about helping people develop the skills, confidence and opportunities needed to lead positive, independent lives.

What you will be doing

  • As part of the Forward Trust team at HMP Millsike, you will play an important role in supporting rehabilitation, personal development and successful resettlement.
  • Your responsibilities will include:
  • Building positive, trusting relationships with individuals, treating everyone with dignity and respect.
  • Supporting people to identify their strengths, aspirations and areas for development.
  • Encouraging individuals to take responsibility for their choices and work towards meaningful, achievable goals.
  • Helping people develop the practical skills, confidence and emotional resilience needed to make lasting changes.
  • Promoting positive behaviours, personal responsibility and a commitment to moving away from offending.
  • Supporting individuals to access opportunities that improve their prospects of securing employment, housing and community support.
  • Working with colleagues and external partners to deliver coordinated, person-centred support.
  • Contributing to a safe, supportive and rehabilitative environment where individuals are encouraged to learn and progress.
  • Maintaining accurate records and completing relevant documentation in line with organisational policies and procedures.
  • Promoting equality, inclusion and a culture that challenges stigma and recognises individual potential.
  • Contributing to the continuous improvement of services and helping achieve positive outcomes for individuals and the wider community.

Joining Forward Trust means becoming part of an organisation that believes in second chances and the power of people to transform their lives.

You will have the opportunity to:

  • Make a meaningful difference to people’s lives and futures.
  • Be part of a team committed to rehabilitation, recovery and reducing reoffending.
  • Help create opportunities for people to access employment, housing and community support.
  • Contribute to a progressive prison environment focused on positive change and long-term outcomes.
  • Support a wider mission to challenge stigma, promote social justice and help people build fulfilling lives.
  • Together, we can help people move forward, rebuild their lives and create lasting change.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits – 

  •  Flexible working
  • Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks’ continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you’d like more information about our family-friendly benefits, please contact our Recruitment Team at recruitment@forwardtrust.org.uk 
  • Training and development opportunities
    • Simply Health Cashback Scheme (optional)
    • Season Ticket Loan Scheme 
    • Cycle to work scheme
    • Crisis Loan Scheme
    • Electric Car Scheme
    • 3 x Wellbeing Days (pro rata’d for part time employees)
    • Access to Blue Light Card
    • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
    • Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
    • Death in Service Payment (2x annual salary) 
    • Critical Illness Insurance (subject to qualifying criteria)
    Please note that we may close this vacancy early if we receive a high volume of suitable applications.
    Please note that remote roles may require occasional travel for site visits, training and meetings.
     
    Diversity at Forward Trust
    The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around 3 years). This is assessed on a case-by-case basis, and exceptions may be considered depending on the role and individual circumstances.

    When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

    To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here.  

    We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.
     
    Employee Screening and Eligibility to Work
    Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

    If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

    Our Commitment to Safeguarding
    We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.

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