Overview

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Burberry is on the lookout for an exceptional Store Manager to join our iconic flagship store in GUM, Moscow in the heart of the Red Square. Within this role you will provide leadership for the store, drive customer satisfaction, increase brand loyalty and drive performance and growth through excellent operational and commercial execution. 

RESPONSIBILITIES

  • Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
  • Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
  • Monitor, coach and provide feedback to the store team to deliver excellent customer experience
  • Lead, inspire and manage a high performing, positive store team
  • Establish and embed customer focused behaviours across the store team
  • Build and cultivate long term customer relationships and lead the team to do the same
  • Drive store performance and productivity
  • Build and maintain familiarity with the local external environment; customers, competitors and talent
  • Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
  • Drive operational excellence across all areas of the store

PERSONAL PROFILE

 

  • A passion for and interest in fashion, and a luxury ethos.
  • A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
  • Awareness of local employment  and retail legislation.
  • Flexible to work as required to meet store needs.
  • Experience in a luxury brand or in a luxury service and selling environment.
  • Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.
  • Fluency in both English & Russian. 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

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