Overview
Service Delivery Manager – Service Catalogue Management – Leeds, LS11 5AD
Job Title
Service Delivery Manager – Service Catalogue Management
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits
Category
IT Operations
Closing Date
23 October 2025
As the Service Delivery Manager for Service Catalogue Management, you will be working within Asda’s Service Operations & Infrastructure Technology directorate, reporting into the Head of Function.
You will be responsible for designing, implementing, and continuously evolving Asda’s Service Catalogue Management practice. This role requires a deep understanding of IT service management (ITSM) principles, a strong focus on service quality and user experience, and a proven ability to lead cross-functional teams and collaborate with both internal stakeholders and external partners.
Key Responsibilities
Strategy Development and Execution:
- Define and implement the overall Service Catalogue Management strategy, ensuring alignment with Asda’s IT and business strategies.
- Develop and maintain a roadmap for the Service Catalogue, outlining short-term improvements and long-term maturity goals.
- Partner with business stakeholders to identify, define, and prioritise service offerings that meet organisational needs.
Operational Management:
- Oversee the design, maintenance, and governance of the IT Service Catalogue and associated service request processes.
- Ensure the catalogue remains accurate, user-friendly, and reflective of current services available.
- Monitor KPIs and SLAs to ensure services within the catalogue meet agreed performance and customer satisfaction levels.
- Drive process improvements to enhance service transparency, usability, and efficiency.
Compliance and Risk Management:
- Ensure all catalogue services are fully aligned with ITIL standards and internal governance frameworks.
- Establish controls to manage risks associated with inaccurate service information or unmet service commitments.
- Conduct regular reviews and audits to maintain integrity and compliance of the catalogue content.
Vendor and Stakeholder Management:
- Collaborate with service owners, service providers, and business units to define and manage service catalogue entries.
- Act as the primary point of contact for external service providers regarding catalogue-related deliverables.
- Negotiate and manage service catalogue-related requirements with third-party vendors and partners.
Team Leadership and Development:
- Lead and mentor a team of Service Catalogue Management professionals.
- Foster a culture of continuous improvement, innovation, and service excellence.
- Support recruitment, onboarding, and professional development of team members.
Required Skills and Experience
- Proven experience in IT Service Management, with a strong focus on Service Catalogue or Service Portfolio Management.
- Solid understanding of ITIL processes, particularly service design, service transition, and service delivery.
- Experience with ITSM platforms such as ServiceNow, with specific expertise in Service Catalogue design and workflows.
- Strong analytical, organisational, and problem-solving skills.
- Excellent communication, facilitation, and stakeholder management abilities.
- Demonstrated ability to deliver user-centric service experiences.
- A passion for driving service quality, operational efficiency, and business value.
By joining Asda as a Service Delivery Manager for Service Catalogue Management, you will play a critical role in shaping how IT services are presented, accessed, and delivered, directly influencing the organisation’s digital transformation and customer experience.
Everything you’ll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves”
