Overview
Senior Audio Visual Technician – Strand, London, WC2R 2LS
About us:
King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33,000 students from over 190 countries around the world.
King’s AV Services is recruiting a Senior Audio Visual Technician to work within a dedicated AV team, supporting a wide range of AV and IT user-facing systems to deliver teaching and lectures as well as both internal and external events. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 30 days annual leave, and several University closure days at Easter, Christmas and the New Year.
About the role:
We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience for staff, students, and visitors via in-person support, telephone calls, email, and Microsoft Teams.
The role will be primarily based at our Campus on The Strand, next to Somerset House. You will provide support to our lecture theatres, classrooms, meeting rooms and event spaces. Your daily duties will include assisting users and maintaining devices and systems including Crestron control systems, PCs, data projectors, microphones, cameras, lecture capture, and other AV equipment.
Other responsibilities include managing AV bookings, ensuring that the required AV equipment is available and functioning in the rooms or delivered as required; using remote tools to monitor and assist users; audio and video recording of lectures and events; upkeep of documentation; sharing knowledge with the team.
As part of a team of senior technicians you will be one of the technical and customer escalation points for other team members, help to identify service improvements, shape our AV standards, and be able to work independently or under the supervision of the AV Supervisor. You will have proven technical experience in an AV specialism with a good understanding of the underlying theory.
You will take the initiative in arranging and supporting events, user training requests, and maintenance issues.
This is a full time post (35 hours per week) with regular opportunities for overtime, and you will be offered an indefinite contract. This role will include some evening work as shifts fall within the service hours of 8am-11pm.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Proven level of technical knowledge and understanding of a wide range of audio-visual technologies such as displays, live audio, cameras, control systems, streaming, visualisers, lecture capture, and AVoIP protocols
- Excellent diagnostic and problem-solving skills
- Must have demonstrable experience in AV or relevant technical industry experience (film/theatre/music/events)
- Experience of working effectively as part of a team, particularly with regards to delivering services, problem solving and being a point of escalation
- Ability to work under pressure, meet challenging deadlines, and manage and prioritise own workload effectively
- Experience of event support including working with directly with event managers and clients
- Understanding of networking and IT security principles
- Intermediate level of one of the following fields, and advanced level of two or more of their component disciplines: Events support (event planning, stage management, live sound/lighting/vision mixing, videoconferencing) Production (camera, lighting and sound; photography, video editing, sound mixing) Sound engineering, acoustics, electronics Crestron programming (or similar) AV integration and design
Desirable criteria:
- Able to install, configure, upgrade and test desktop computers (both Windows and macOS)
- AV-specific certification (CTS, Dante, Q-Sys, Crestron)
- Previous experience in production of events from conception through to completion
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
