Overview
Senior Account Manager
Chancery Lane, London,
Company Description
At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.
We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.
Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.
Digitas. Experience the power of connection.
Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Job Description
An exciting opportunity has arisen to join one of Digitas' largest client accounts as a Senior Account Manager, specialising in CRM and Customer Experience.
You’ll be part of the Digitas team, collaborating with Saatchi & Saatchi, and Publicis London to deliver best-in-class Customer Marketing and CRM.
Role Overview
This is an exciting time to join our team and help transform how we deliver game-changing customer communications for a major client. We're looking for a passionate Senior Account Manager who thrives in a leading global digital agency and delivers outstanding service. As a key player within the team, you will manage client relationships and drive projects forward through strategic and creative CRM initiatives.
Responsibilities
- Client Management: Act as a critical point of contact, managing key client relationships.
- Campaign Leadership: Brief, deliver, and execute customer campaigns with a focus on CRM and Customer Experience.
- Team Collaboration: Lead conversations with Creative and Strategy teams and manage weekly prioritisation.
- Project Management: Work with Project Managers to update project plans and ensure timely delivery.
- Customer Journey Development: Develop campaigns that enhance the customer experience and loyalty.
- Problem-Solving: Anticipate client needs and potential issues, keeping us one step ahead.
Qualifications
- Experienced SAM ready for more responsibility on a large CRM-focused account or an AM that is ready for that step up.
- Strong background in CRM and Customer Experience with several years of experience.
- Proven ability to develop trusted client relationships.
- Skilled in managing CRM campaigns, ensuring on-time and on-budget delivery.
- Excellent problem-solving and multi-tasking abilities.
- Strong presentation, written, and verbal communication skills.
- Collaborative team player with a positive attitude and a keen sense of curiosity.
- Impeccable attention to detail and adherence to project processes and standards.
Additional Information
Digitas UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
- WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
- REFLECTION DAYS – Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
- HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
- FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
- HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
- AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man”
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
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