Overview
Here at Calisen, we are proud to play a central role in the UK’s journey towards a smarter, more sustainable energy system. As a leading owner and manager of essential energy infrastructure, we support the deployment of smart meters, electric vehicle charging points, and other low-carbon technologies that are critical to achieving the UK’s net-zero ambitions.
We are now looking for a Senior Account Manager to join our Metering – Support Services division. This is a key role within the business, responsible for managing and delivering on existing client contracts. Unlike traditional account management roles, this position is not sales-focused. Instead, it requires a hands-on, operationally minded individual who can take ownership of service delivery, lead a team, and ensure our clients receive the highest levels of support and performance.
About the Role
This is a role for someone who thrives on getting involved in the detail, solving problems, and making things happen. You will be the primary point of contact for a portfolio of key clients, ensuring that their needs are met through effective service delivery and operational excellence. You’ll lead a team responsible for account management and billing/dispute resolution, and work closely with internal stakeholders to ensure that all contractual obligations are fulfilled efficiently and professionally.
You’ll be expected to build strong, long-term relationships with clients, not by selling, but by delivering consistently high standards of service and by being a trusted operational partner. Your ability to lead, influence, and drive performance will be critical to the success of this role.
Key Responsibilities
- Take full ownership of the operational delivery of existing client contracts, ensuring all services are delivered to agreed standards and timelines.
- Act as the main point of contact for key clients, building strong relationships based on trust, transparency, and performance.
- Lead and manage a team of Account Managers and Billing/Disputes professionals, providing guidance, support, and development opportunities.
- Oversee the resolution of billing issues and disputes, ensuring accuracy, timeliness, and client satisfaction.
- Collaborate with internal teams including operations, finance, and compliance to ensure seamless service delivery.
- Monitor and report on contract performance, identifying areas for improvement and implementing solutions.
- Support contract renewals, pricing discussions, and scope changes, ensuring alignment with client needs and business objectives.
- Maintain a deep understanding of client requirements, industry developments, and regulatory changes to ensure ongoing compliance and relevance.
- Champion a culture of continuous improvement, operational efficiency, and customer focus within your team and across the wider business.
What We’re Looking For
- Proven experience in account management and operational delivery, ideally within the utilities, infrastructure, or service delivery sectors.
- A hands-on, proactive approach with a strong focus on execution and results.
- Demonstrated ability to lead and develop high-performing teams.
- Excellent communication and interpersonal skills, with the ability to manage stakeholders at all levels.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Full UK driving licence and access to your own vehicle.
Desirable:
- Experience in the metering or wider energy sector.
- Degree in Business, Operations Management, or a related field.
- Familiarity with industry regulations and compliance requirements.
What We Offer
- Competitive salary of £62-£68,000 per annum, with annual salary reviews.
- 22 days’ holiday + bank holidays ((rising to 33 with service).
- Birthday off – celebrate your special day on us.
- Enhanced maternity and paternity leave to support you through life’s key moments.
- Life assurance (4x salary) for peace of mind.
- Electric vehicle salary sacrifice scheme – drive into a greener future.
- Pension plan to help you plan for the long term.
- Health Shield benefits programme – claim back on everyday health expenses and access wellbeing support.
- 24/7 Employee Assistance Programme – because your mental health matters.
- Discounts through our My Rewards platform – savings from hundreds of top retailers.
- Opportunities for professional development and career progression in a growing, future-focused business.
Location: Hybrid – Wigan, WN3 5BB
Salary: £62-£68,000
