Overview
Process Analyst – Back Office System Transformation – Doxford, SR3 3XP
Process Analyst – Back Office System Transformation – Minimum of 12 months FTC
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.
We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager – who acquired Arriva in 2024.
The Process Analyst supports the successful delivery of a programme that is transforming Arriva’s back office systems (Finance, HR and IT systems) by facilitating capture of current and future state processes and helping the business to identify both opportunities for improvement and cross dependencies with other related processes.
Direct responsibilities:
– Gather and document current state processes through interviews, workshops and data analysis
– Identify redundant processes, inefficiencies and areas of improvement/new ways of working
– Assist in designing future state processes and recommending solutions to improve processes
– Support training and communication efforts related to process changes
– Create process maps and workflow diagrams to document end-to-end operations – Support the implementation of new processes and track effectiveness postimplementation
Knowledge, skills and experience:
– Strong analytical and problem-solving skills
Ability to lead process re-engineering workshops
– Proficiency in process mapping tools such as Visio
– Knowledge of Lean, Six Sigma, or other process improvement methodologies
– Excellent communication and stakeholder engagement skills
– Experience with change management
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
The closing date for applications is Monday 1st September 2025. Arriva Group reserves the right to close this vacancy early.
