Overview
Personal Trainer – Hilton Birmingham Metropole
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly rate between £12.71
- Free, healthy and high-quality meals when on duty
- Grow your Career !
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
A Personal Trainer is responsible for delivering outstanding levels of service in supporting members in achieving their goals and the club in achieving its financial objectives.
What will I be doing?
- Provide a friendly, efficient, and personalized service to all members and hotel guests, supporting their membership goals.
- Run classes and provide coaching as scheduled by the Club Manager.
- Proactively work with the sales team to support membership growth, including handling telecoms and prospect club tours.
- Organise and schedule induction programs for members.
- Act on member problems effectively or refer any issues you cannot resolve to your supervisor.
- Maintaining the Health Club & (Spa) cleanliness
ESSENTIAL DUTIES & RESPONSIBILITIES:
Working Relations and Communications
• Provides direct support to Club Manager, and the Health Club & (Spa) team.
- Interacts and communicates effectively with all members of the Health Club & (Spa) team, Guests, peer group and Regional Spa Director.
Commercial
- Contribute to and review the club promotions plan.
- Maintain an awareness of consumer trends and competitor activity.
- Optimise income through the promotion of additional Personal Training service propositions.
Operational
- Organise yourself and your work area/tools to ensure you can deliver excellent customer service.
- Schedule induction programs and Personal Training Session for members.
- Ensure all financial transactions are completed to company standard.
- Run classes/provide coaching as scheduled by the Club Management
- Support club reception /operations when required.
- Adhere to company policies relating to Health & Safety at work.
Customer Service / Quality
- Ensure all members and hotel guests are acknowledged immediately.
- Ensure all members and hotel guests receive a friendly, efficient service with appropriate personalised plans that support their membership goals.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Support membership growth by working proactively with the sales team and supporting enquiry conversion via telecoms and prospect club tours.
- Demonstrate an awareness of member priorities and anticipate needs.
- Action all member requests in a friendly, efficient manner.
Teamwork
- Work as part of the Fitness team, interacting positively with your colleagues.
- Attend any team briefings, meetings or training as required.
- Ensure your behavior respects the perspective, privacy, safety and security of members and your colleagues.
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
- Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
What are we looking for?
- A strong level of confidence in swimming is essential
- Excellent team-working skills.
- Excellent communication skills.
- The ability to plan and prioritise your own workload.
- A proactive approach to attracting optimum members to classes and maximising 1:1 opportunities.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience working as part of a team.
- Experience working in a fitness role and with club-related pool plant.
- NVQ (level 3) – Personal Trainer
- First Aid at Work certification.
- Pool Attendant/ Responder/Lifeguard qualification.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Exact Location: National Exhibition Centre, Birmingham, England, B40 1PP, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
