Salary: 32000 – 37000

Shift hours: Permanent

head of Retail

32-37k Basic

On-going training and development

At Goodwood, we celebrate our 300-year history as a quintessentially English Estate, in modern and authentic ways delivering extraordinary and engaging experiences. Our setting, 12000 acres of West Sussex countryside and out story both play significant roles in Goodwood’s success. What really sets us apart is our people. It is their passion, enthusiasm and belief in the many things we do that makes us the unique, luxury brand we are.
Goodwood Event Catering manages and operates the catering operations at the Motorsport venue which include the Festival of Speed, Revival and The Members meeting as well as the Qatar race meeting and an additional 14 race days at the Racecourse.
Working in true partnership with our Client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.

Role Purpose

The role will own the delivery of a diverse and effective, retail food and beverage operation across both the motorsport and horseracing events.
A passion for detailed planning, innovation and execution of retail catering operations, with the necessary resourcing and controls in place to support the management the budget and service quality targets.
The specific remit of this role covers;

• An estimated income of £10m through diverse food and beverage operations, focusing on
on up to 23 events
• Manage the relationship with Kerb and Peppermint
• Developing a varied retail proposition that is suitable for both the Racecourse and Motorsport events

Key Focus Areas:

Provide first class retail, bar, third party concessions operations
Manage business needs and performance expectations and standards
Encourage and establishing a culture of innovation
To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory
and legal requirements, including in respect of health and safety matters
Managing business needs and performance expectations and standards
Support with Budgeting, reporting and managing financial performance of the business unit

Ensuring delivery of financial targets within areas of responsibility
Setting quality and operational standards and upholding the same
Establish excellent relationships with clients, contractors and other departments
Management and development of relevant personnel, providing inspiration and leadership to deliver
exceptional service
Review performance and optimise sales and profitability to ensure delivery of departmental financial targets,
as driven by a ‘smart’ approach to maximising the customer experience in terms of queue times, use and
application of technology and the provision of enticing marketing offers
Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things
and celebrating successes
Liaising with culinary and marketing specialist colleagues to implement continuous food product development
and drive footfall
Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality
Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on
client and customer feedback continually
Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to
support overall GP% targets
Person spec:
Structured approach but also demonstrates flexibility and agility
Calm and resilient. Not deterred by an’ unforeseen challenge’
Problem solving skills
Willing to work evenings and weekends as required
Experience in retail and beverage environment essential
Experience in a multisite outlet, stadium or event catering environment essential
Strong leadership qualities and excellent communicator
Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing
opportunities and solving problems
Standards and quality driven hands on management style
Effective team player, with a “can-do” attitude
Energetic and fast operator
Assertive, calm, works well under pressure
Motivated by a passion for quality and great service delivery

Reference: compass/TP/1314155/93524GOOD

Location: Goodwood

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