Salary: £62000 – £62000

Shift hours: Permanent

General Manager

62k Basic plus 20% Bonus

On-going training & development

Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)

Exclusive Benefits & Wellbeing site (Perks at Work)

Entertainment discounts – Up to 55% off cinema tickets

Health & wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)

Travel discounts – Discounts for holiday companies such as TUI and Expedia

Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers

  • Meals on duty
  • Travel Loan (after 3 months service)
  • Vodaphone discounts
  • Employee Assistance Programme
  • 3 days additional leave, following return from Maternity
  • Day off for Babies first birthday
  • Holiday Purchase scheme
  • Professional subscriptions


    Twickenham Stoop Stadium. The Stadium is home to Harlequins Football Club a professional rugby union club that plays in the Premiership Rugby, the top level of English Rugby. The stadium has a capacity of 14,800 and delivers a wide range of matchday restaurant and executive suite hospitality, retail bars and food outlets. The Stoop is also a unique venue perfect for conferences, exhibitions, weddings and party events.


    Working in true partnership with our Client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.


    Role Purpose

    To lead and inspire a team of HODS and their own teams to optimise sales, profitability and guest service, underpinned by a structured approach with appropriate focus on compliance with relevant company polices, standards and employment principles.


    Reporting to your Operations Director and through close liaison with our Client partners, you will be directly responsible for the key result areas below (amongst other general responsibilities).



    Collaboration – Frequent liaison with our client and your Operations Director to agree strategy and direction of travel, developing and monitoring tactical plans to deliver

    Structured Approach – ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacy approach to completion, including the review and application of lessons learned.

    External landscape – keep abreast of competitor activity and market trends which may impact our operation and make suggestions to evolve / keep ahead of ‘the curve’.

    Projects – strong focus on   collaboration with Client, Levy stakeholders and contractors to plan and deliver various capex and innovation projects




    Ownership of the day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences

    Readiness to trade – Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.

    Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team.

    Innovation – Close and detailed liaison with our Client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions

    Consistency – Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our IPOE culture.    

    Liaison with Compass procurement, 3rd party suppliers and contractors to underpin effective product quality, service delivery and cost-effective margins.

    Monitor and maintain the Health and Safety policy, process and culture across the venue

    Brand – Operate and further develop consistently high brand standards within each area

    Communications – Directly liaise with client representatives and your Team Managers to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool.

    Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback

    Health & Safety – Lead the H&S culture and compliance across the venue



    Structure – work with the Operations Director to agree and sign off appropriate structures to flex resourcing between fixed and variable workers across all Departments and with appropriate factoring to address extended and weekend operating hours.

    Appoint, lead and manage the Fixed team to ensure consistent and effective operational delivery.

    Sourcing and deployment – ensure that effective and robust recruitment plans and processes exist to source and deploy large volumes of casual workers per differing event requirements.  

    Culture – Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality

    Review and Develop – Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI’s. Oversee and drive the training plan and activity with your Heads of Departments.

    Communications – ensure effective team communication flows (in all directions) throughout the venue.

    Reward and recognise – Recognise and celebrate success. Ensure consistent and objective salary and bonus arrangements are in place. 

    HR compliance – work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations

Person spec:


A naturally confident leader, with senior management experience to inspire large operational teams to deliver results – min 5 years’ experience at F&B management level (essential)

Confidently able to manage a mixed portfolio of outlets and business functions.  

Likely to be currently working within a stadium / arena environment

Senior management presence to engage with Client, peers and functional specialists.  

Positive and passionate focus on food – a natural flare for hospitality  

Experienced in leading the implementation of projects and change programmes

Comfortable working within brand guidelines to deliver results

Excellent communication skills – able to influence all stakeholder levels

Experience of working with a client group

Previous P&L accountability and evidence of commercial nous

Exudes confidence, energy and charisma

Can effectively switch between being the leader and a team player according to the situation at hand. 

Structured approach but also demonstrates flexibility and agility

Calm and resilient. Not deterred by an’ unforeseen challenge’ 

Problem solving skills

Willing to work evenings and weekends as required

Who we are:

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.


Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.


As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.


Website https://levy.co.uk/

LinkedIn  Levy UK

Twitter @Levy_UK 

Instagram @Levy_UK_ Ireland

Facebook @Levy_UK  


Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world’s leading foodservice company. We specialise in providing food, vending and related services on our clients’ premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.

Compass Group UK+I

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Reference: compass/TP/1314155/124115HARL

Location: London

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