Overview
Fixed term contract Customer Experience Advisor (Complaints)
Location: Teddington with flexibility
Salary: £33,591.00
Fixed term until March 2026
Who we’re looking for
With a laser sharp focus on complaint resolution, you’ll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you’ll identify the best ways for us to help our customers. You’ll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We’re looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You’ll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
We require a minimum of 1 years’ experience within complaint writing for a local authority.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is Sunday 24 August 2025
