Overview
Job Title: Product / Project Manager – Wifi Connectivity Trial
Location: Hybrid – with ongoing time at Hafan y mor, North Wales
Contract Type: FTC – 6 Months
Salary: Competitive annual salary plus bonus and benefits
About the Role:
Are you an enthusiastic Product and Project professional looking for an exciting opportunity? Haven, one of the UKs best loved holiday brands is well renowned for providing fantastic experiences with memories that last a lifetime.
Our parks are situated across Great Britain in areas of beauty and often these areas are not conducive to having reliable or high speed connectivity.
Poor connectivity is one of the largest detractors of guest and owner experience, as well as holding back utilisation of the Haven app and associated services such as F&B delivery, booking of activities.
For this reason, Haven is to trial a new way of connecting hundreds of holiday homes at Hafan y mor, establishing suitability for rolling out nationally across Haven parks. You’ll be part of the tribe focused on the experience of our guests and team, working closely with the Product Director and partnering with a Senior Product Manager
This is an excellent chance to develop and demonstrate your expertise in managing end-to-end delivery of a critical project that aims to revolutionise the connectivity across our parks.
Responsibilities:
– Collaborate across Haven teams to ensure awareness and support of this trial, both locally and nationally
– Set KPIs against which the trial will be managed, optimised and ultimately assessed in being relevant for wider adoption
– Work with Digital to embed pre-arrival WiFi sales in holiday sales journey
– Work with Digital to enable on park WiFi sales in the Haven App as well as inclusion in the wider end to end CRM journey
– Work with marketing team to create in Holiday Home materials that stimulate & support signup for both free and paid WiFi
– Work with research and insight team to ensure both quantitative and qualitive reactions to the trial are captured and mined for insight and learns to both improve the trial and drive any future potential rollout
– Create support automated routines with Freshdesk bots and knowledge base
– Lead a transparent an open culture of communication and shared understanding, promoting critical thinking and decision making – Be present on park on a weekly basis, seeing first hand the experiences of all users and team in order to optimise with first hand experience
What We’d Like You to Bring:
– Proven experience in product and project management, especially with web and app solutions
– Core understanding and experience of CRM systems.
– Ability to manage cross dependencies across engineering, business, third party and contractual
– Strong analytical and problem-solving skills with a data-driven approach to decision making.
– Excellent communication skills, capable of crafting clear messaging and maintaining stakeholder relationships at all levels.
– Ability to handle the complexities of a large-scale trial and act independently amidst ambiguity.
– Confidence and curiosity to be, or become, an expert with the hardware used in our connectivity trial (the go-to expert
– Knowledge of Microsoft O365 suite and Tableau is beneficial; willingness to quickly learn new technologies
– Knowledge of Wifi systems / billing platforms / Wifi access portals is highly beneficial.
Department & Culture:
As a Product Manager for this trial, you will be working within Haven Digital, a team committed to enhancing our guest and owner experience through innovation. We are looking for a leader who is not only tech-savvy but also personable and proactive in navigating challenges.
What’s In It For You?
– Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and friends
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
– Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
