Overview
Business Improvement Officer – NN1 ED
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About the role
As a Business Development Officer within the Transport & Highways service, you will play a key role in driving continuous improvement and enhancing customer and performance management across the service. Working closely with internal teams and external partners, you will support the development of procedures, monitor service indicators, and help resolve customer complaints and enquiries.
You’ll be responsible for producing performance reports, analysing feedback, and ensuring service standards are met. Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.
This is a dynamic and collaborative role suited to someone with excellent communication skills, a proactive mindset, and a passion for service development.
About you
You’ll be someone who thrives in a dynamic environment and enjoys making a real difference through your work. Ideally, you will have experience delivering excellent customer service and understand the importance of clear, responsive communication. You’ll bring a curious mindset and a keen eye for detail, with the ability to spot patterns in data and turn insights into action. Whether you’re resolving customer concerns, supporting service improvements, or working with partners to streamline processes, you’ll be confident engaging with a wide range of people and comfortable managing competing priorities. If you enjoy variety, problem-solving, and being part of a team that’s always looking for better ways to do things, this role will suit you perfectly.
If you would like to have an informal chat about the role, please feel free to contact Michelle Johnson, Senior Business Improvement Officer, michelle.johnson@westnorthants.gov.uk
Interviews will take place Week commencing 13th October 2025
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
http://www.cambridgeshire.gov.uk/council/jobs-and-careers
