Overview
1st Line Support Technician – Lupton
Up to £24,000 + excellent benefits
Based at our Head Office in Lupton and supporting our sites across the North West.
Those huge small victories
We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things.
For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence and market leading OFSTED ratings.
Get out what you put in
At Witherslack Group, our in-house IT systems play a vital role in supporting the care and education we provide to children, as well as delivering key business information across the organisation. We’re looking for a 1st Line IT Support Technician to be the first point of contact for colleagues who need help with IT systems and services.
In this role, you’ll provide friendly and professional support to users across the group, logging and managing IT tickets, assisting in resolving issues, and liaising with both internal teams and third-party suppliers. Whether responding to queries by phone, email, or our support desk, you’ll play a key role in maintaining our IT services and ensuring smooth day-to-day operations. Some travel between sites may be required, so flexibility and a customer-focused mindset are essential.
Bring your whole-self to work
Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential.
You will need to have solid expertise in the following key areas:
- A genuine interest in developing a career in IT, with enthusiasm to learn and grow in the role
- Strong customer service and communication skills, including a confident telephone manner and the ability to work well with others
- Solid IT and administrative skills, including good working knowledge of Microsoft Office systems
- Highly organised and professional, with the ability to follow procedures and maintain high standards under pressure
- Self-motivated, patient, and resilient, with the ability to stay calm and focused in a busy support environment
What we do for you
We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:
- Base Salary £17,000 – £24,000 dependent on experience
- Training: Ongoing professional development.
- Holiday: You’ll work hard at WG, so you’ll be rewarded with 35 days holiday (including bank holidays)
- Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here
- Wellbeing: a host of wellbeing tools and advice including employee assistance
- Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
- Beautiful working environments with the very best facilities
- A recommend a friend scheme that offers a £1,000 bonus every time
Join the UK’s best special education and care provider
Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself .
For a full job description and person specification, please click here
To view our ex-offenders policy please click here .
The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.
