Overview

Commercial Team Leader – Hatchlands Park,Guildford, United Kingdom

The National Trust’s commitment is “For everyone, for ever.” Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive. 

Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust. 

We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property commercial team within food & beverage and retail. 

As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job. 

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: 30-37.5 hours per week on average in line with business demands. You could be working any day Monday-Sunday between 9am-5pm

Salary: 13.25 per hour

Interview date: To be agreed directly with candidate

Start date: ASAP

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Hatchlands Park is a beautiful National Trust property in the Surrey countryside, welcoming visitors throughout the year to explore the house, gardens and wider estate. Our team plays an important part in creating a great day out, providing friendly service, good-quality food and drink, and a welcoming space for visitors to relax and recharge.
You’ll be part of a friendly, supportive team where everyone plays a part in looking after this special place. As a National Trust property, the work we do goes beyond hospitality; the income we generate helps support the conservation and upkeep of the place we all work in.

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video. 

As a Team Leader, you’ll support and motivate your team to deliver great service in our busy café and shop, so you’ll be adaptable and ready to get involved wherever needed.​‌ 
With a focus on front-of-house, you’ll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you’ll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.​‌ 
You’ll help monitor stock levels, promote products and contribute to income targets that support the National Trust’s conservation work. You’ll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. 
We’ll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you’d like to grow your skills. 
You can view the full role profile for this role in the document attached. You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. 
No experience is needed, but we’d love to hear from you if you’re: 
  • focused on giving great service to everyone you meet 
  • a team player, but also happy to work on your own initiative 
  • well-organised and adaptable 
  • ability to lead, support and develop a team  
  • confident dealing with a variety of situations including complaints  
  • willing to learn new skills. 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Hatchlands Park, East Clandon, Guildford, GU4 7RTCommercial Team Leader – A2 (2).pdf Compliance.Eligibility to Work in the UK

Closing Date: 8th November 2026

To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

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