Overview
Senior Programme Officer – Strand, London, WC2R 2LS
About us
The School for Government (SfG) is designed to equip policymakers and civil servants from across the globe to meet the challenges of the future, creating leaders capable of delivering the services that citizens expect today. Through education, research and public engagement, the SfG focuses on the most pressing policy problems, ensuring that policy professionals are prepared with both the hard and soft skills necessary to understand how power, influence, and change move through political circles.
The SfG which sits within the Policy Institute is a transformative initiative for King’s, as set out in King’s Strategic 2030, and while digital delivery remains a key aspect of our work, there is clear demand and benefit in more blended approaches, with significant in-person provision, that takes advantage of our central London location.
About the role
The Senior Programme Officer works as part of a team to ensure consistent support and delivery of SfG’ s online and blended taught provision, providing high-quality logistical administrative support.
The SPO will be responsible for delivering outstanding customer experience to relevant stakeholders throughout the student lifecycle, from pre-enrolment activities through to graduation and beyond. Many of the students on the in-person and online programmes are in their early to mid-careers, therefore it is important a proactive approach to communicating with students is taken to ensure a positive student experience.
The role holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the online programmes. They will represent the SfG externally with students and clients, and internally through wider university activities and committees, supporting the School’s interests at all times.
The role is full time (35hours p/w) and will be offered as a fixed term contract until December 2029
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Broad vocational experience, acquired through a combination of job-related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles.
- Clear and accurate communication style both written and verbal
- Excellent IT skills including Microsoft Word, Excel, Outlook, SharePoint, Forms, Zoom/Teams, and virtual learning management systems such as Moodle
- Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy.
- Excellent attention to detail and accuracy in all aspects of work
- Able to plan own workload, work to tight deadlines and manage multiple projects, reprioritising or adapting, as necessary.
- Strong interpersonal skills, with the ability to build effective working relationships and collaborate with a wide range of stakeholders.
- A good understanding of what ensures excellent customer service in an online education environment, including supporting closed progammes with partner organisations (locally and globally).
Desirable criteria
- Experience of managing and delivering a portfolio of taught provision, with a proactive and transparent approach and a focus on improvement.
- Experience working on custom closed education projects with a long-term client or partner organisation.
- Commitment to equality and diversity in the workplace.
- Experience working with professionals and senior executives.
- Experience supporting online programmes.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further information
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
We welcome your thoughts on how organisations can create an inclusive environment, including one which supports free speech and the exchange of a wide range of ideas.
To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.
Interviews are due to be held on w/c 16th November 2026
The role is subject to Baseline Personnel Security Standard (BPSS) Check
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
