Overview
Senior Business Analyst – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Summary
As a Senior Business Analyst at M&S, you will play a critical role in shaping and influencing the strategic direction of product and technology initiatives across our business. Operating at a higher level of complexity and ambiguity, you will lead the analysis of business needs across multiple domains, helping to define and architect solutions that support M&S’s continued evolution as a digital-first retailer.
You will act as a senior partner to Product, Engineering, Architecture, and operational leaders—translating complex, cross-cutting business problems into clear, outcome-driven requirements. Leveraging deep analytical expertise, advanced problem-solving skills, and strong retail acumen, you will drive solution design for initiatives with significant impact on customer experience, operational efficiency, and long-term business value.
In this role, you will provide thought leadership, mentor other Business Analysts, and champion best-in-class analysis practices. You will work across large-scale programmes, strategic transformation initiatives, and multi-team product areas, ensuring that M&S’s technology investments deliver measurable, strategic business outcomes.
What you’ll do
- Lead and drive business analysis for large-scale, complex, and cross-functional initiatives, ensuring strategic alignment and strong business outcomes within Retail Store POS and Payments
- Develop and maintain expert-level understanding of the application and technology landscape across multiple product areas, influencing solution architecture and long-term roadmaps including POS, Self-Checkout, Payments, Hospitality and infrastructure.
- Define and govern end-to-end business processes, ensuring consistency, efficiency, and alignment with organisational standards. Ensure rigorous traceability from business objectives through to delivered solutions, enabling measurable value delivery
- Shape strategic business cases and assess investment options, supporting senior product and technology leaders in prioritisation decisions. Build and maintain strong senior stakeholder relationships, influencing direction and securing alignment across business and engineering teams
- Champion BA best practices, contributing to the development of standards, frameworks, and continuous improvement. Coach, guide, and support other Business Analysts across the product area
Who you are
- Facilitate complex workshops and discussions to drive clarity in ambiguous problem spaces and elicit high-quality business requirements
- Produce and maintain detailed user stories, process models, functional specifications, and acceptance criteria across multiple workstreams. Analyse current and future state business processes, identifying opportunities for optimisation, automation, and improved customer or colleague experiences
- Provide leadership and direction during testing phases, ensuring high-quality acceptance criteria and supporting UAT strategy and execution. Translate multifaceted business and operational needs into robust technical requirements and solution designs. Partner closely with Architecture and Engineering to shape feasible, scalable, and future-proof solutions
- Deliver clear communication and reporting to senior stakeholders, surfacing risks, dependencies, and strategic impacts. Lead training, readiness, and knowledge-transfer efforts for new processes and solutions
- Manage prioritisation across multiple initiatives, balancing conflicting demands and ensuring delivery focus. Drive cross-team alignment and help remove blockers impacting analysis or delivery progress
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
