Overview
Security Concierge – London, W1J 0BD
Salary: £34,064
The Royal Academy of Arts is seeking a professional, confident, and service‑focused Security Concierge to join our Red Collar (Security) Front of House Team. This unique position blends the expertise of an experienced security officer with the warm, welcoming approach of a customer‑service professional.
As a Security Concierge (Red Collar), you will play a key part in safeguarding our visitors, staff, and artworks, while also embodying the traditions, history, and values that define the RA. You will provide a front‑facing presence that balances vigilance with exceptional service.
This role involves greeting and assisting visitors, supporting high‑profile guest visits, and assisting staff and Royal Academicians. You will respond promptly to security, first aid, and emergency incidents, taking ownership of incidents and demonstrating strong problem‑solving skills. Alongside traditional duties that are deeply rooted in the heritage of the Royal Academy, you will help maintain a secure environment and deliver an outstanding visitor experience.
About You
To be considered for this role, you will hold a valid SIA licence and have substantial experience in a security role within a museum, gallery or similar institution.
A vigilant individual, you will possess the ability to think critically and resolve incidents effectively and calmly, especially in high pressure situations and when unforeseen circumstances arise. You will have excellent interpersonal skills and be able to effectively work independently and as part of a team.
Contractual hours will be 45 hours per week, based on a 4 on 4 off rotation, with all shifts being 12 hours and day shifts only. This pattern includes weekends and bank holidays.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
