Overview
Job Introduction
The Business Process Analyst (specialising in AI and Automation) – will work across business units to identify, design, and deliver process improvement and automation initiatives that drive measurable operational value. The role will serve as a subject matter expert in AI, automation, and process optimisation, leveraging data, analytics, and emerging technologies to create scalable and efficient solutions. The role holder will lead end-to-end project delivery of automation initiatives, ensuring alignment with organisational goals, governance standards, and best practices, while fostering a culture of continuous improvement. The successful candidate will also be responsible for horizon scanning emerging technologies, identifying opportunities to integrate AI-driven solutions, and ensuring business transformation is underpinned by measurable outcomes. You will be Lean Six Sigma qualified, and bring a deep understanding of systems thinking, you’ll be able to demonstrate running Kaizen events and showcase the measurable results you delivered in a similar environment, where you were directly responsible for achieving impactful outcomes
Role Responsibility
As our new Business Process Analyst – Specialising in AI & Automation, you will also:
- Lead the delivery of process improvement and automation projects, from discovery to implementation, ensuring alignment with business strategy, compliance standards, and measurable outcomes.
- Build and leverage strong relationships across business and technical teams to deliver innovation, provide subject matter expertise, and support organisational agility.
- Analyse MPS business and member data to uncover inefficiencies, develop automation strategies, and recommend AI-driven improvements that deliver tangible ROI.
- Create and maintain accurate business process maps, automation roadmaps, and governance frameworks to standardise and future-proof operations.
- Develop business cases and benefits realisation plans to demonstrate value creation, cost reduction, and improved service delivery.
- Promote a culture of continuous improvement and digital transformation, ensuring adoption of automation tools and best practices across the organisation.
- Collaborate with IT and data teams to integrate AI solutions (e.g., robotic process automation, natural language processing, machine learning) into business workflows.
- Provide training, communications, and engagement materials to support smooth adoption of new systems, tools, and processes.
- Drive project and portfolio success through clear KPIs, ensuring initiatives are delivered on time, within budget, and achieving the intended impact.
- Horizon scan for new technologies and market trends, assessing their potential to enhance efficiency, decision-making, and customer or employee experience.
- Manage risks and dependencies effectively, ensuring all solutions meet regulatory, security, and governance requirements.
- Support leadership teams by delivering data-driven insights, dashboards, and reports to inform decision-making and track performance improvement.
The Ideal Candidate
We are looking for:
- Proven expertise in business process analysis, automation delivery, and digital transformation initiatives, including end-to-end project management.
- Well-versed in the latest automation and AI service tools
- Hands-on experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen) and process mapping frameworks.
- Advanced data analysis and problem-solving skills, with expertise in using analytical tools.
- Demonstrated ability to quantify benefits and measure ROI for automation initiatives, ensuring projects deliver tangible value.
- Excellent stakeholder management, influencing, and communication skills, with a proven ability to align diverse teams.
- Experience delivering enterprise-wide transformation programmes in a fast-paced or global environment.
- Highly organised and detail-oriented, with the ability to manage multiple initiatives simultaneously and deliver measurable business outcomes.
- A passion for innovation, digital transformation, and fostering a culture of continuous improvement.
Package Description
Alongside a competitive salary of, you will also receive:
- Discretionary on-target bonus of 10%. Up to a max 20% based on performance
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
- Private Medical Cover
- Car Salary Sacrifice scheme
- 6x salary death in service
- Holistic health and wellbeing support package
- A truly flexible hybrid-working arrangement
- A culture that promotes inclusivity, wellbeing and rewards hard work
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
