Overview
Order to Cash Finance Manager – Salford, Greater Manchester
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Summary
At M&S, we’re transforming the way we work, and Finance is at the heart of that change. As our Order to Cash Finance Manager, you’ll play a pivotal role in shaping and delivering a best-in-class finance operation that supports our ambition to be more digital, data-driven, and customer-focused.
This is a high-impact leadership role, responsible for overseeing a team of around 20 colleagues across Sales to Cash Reconciliation, Billing, Cash Application, Credit Control, and Credit Risk. You’ll drive operational excellence, lead process simplification and automation, and ensure robust financial controls are in place across all Order to Cash activities.
This role requires a strong leader with deep functional knowledge, a passion for continuous improvement, and the ability to influence and collaborate across Finance, Digital & Tech, and the wider business. We are open to candidates at Senior Finance Manager level also for this role.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do
Your key accountabilities will include
- Lead & Transform: Manage a team of ~20 across core Order to Cash functions, driving best practice, standardisation, automation, and process simplification.
- Deliver Finance Innovation: Support the rollout and optimisation of next-gen tools including SAP S/4HANA, SAP Analytics Cloud, Vistex, Blackline, and Power BI to enhance performance and insight.
- Ensure Operational Excellence: Oversee accurate invoicing, cash allocation, credit control, and reconciliation of key balance sheet accounts, ensuring robust controls and stakeholder clarity.
- Drive Insight & Efficiency: Use data and analytics to identify trends, challenge assumptions, and deliver actionable recommendations that improve business outcomes.
- Champion Change: Act as a trusted partner and change leader, collaborating across Finance, Digital & Tech, and business units to deliver transformation initiatives and shape the future of Finance at M&S.
Who you are
Your skills and experience will include
- Qualified Accountant with strong MS Office skills (especially Excel) and deep understanding of Order to Cash best practice.
- Proven experience in leading high-performing teams and managing large-scale finance operations.
- Hands-on experience with SAP (preferably S/4HANA), Power BI, and Blackline; experience with OTC tools like High Radius is a plus.
- Strong communicator with the ability to influence senior stakeholders and engage junior colleagues.
- Analytical mindset with the ability to connect data, visualise insights, and drive decision-making.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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