King’s Residences is a department within the Estates and Facilities directorate at King’s College London. Overseeing 14 Halls of Residences for around 6,000 King’s students, we are a dynamic and passionate team dedicated to ensuring the students receive the greatest living-in experience during their academic study. 

 

 

The main purpose of this role is to provide and lead on the provision of welfare and pastoral care and support services to all students living in King’s Halls of Residences. This is inclusive of providing on-site and remote support, advice and guidance to students and staff alike, and provide full administrative support with case management and administration. This role works directly with the Residence Out-of-Hours Student Support Team, supporting with team training and management and acting as a point of escalation and support for complex and high-risk cases that are not suitable for volunteer support. The role is also responsible for implementing a robust welfare awareness programme within King’s Residences, to improve accessibility for all students, so every resident has the opportunity to receive high-quality care and support during their stay.

 

Alongside this, the Welfare Officer serves as one of the primary Safeguarding advisors within the Residence Wellbeing team, providing advice and support on all safeguarding matters and working closely with the under-18s administrator to monitor and support the under-18 resident cohort.

This is a full time (35 Hours per week), and you will be offered an indefinite contract. The role is Monday – Friday, with some evening and weekend work required at key points within the year.

 

To be successful in this role, we are looking for candidates to have the following skills and experience:

 

1.      Educated to degree level in related disciplines and/or have relevant professional qualifications relevant to wellbeing, welfare or working within higher education. 

2.      Significant relevant work experience in supporting adults and young people to navigate substantial difficulties in an educational or community-based setting, including those with ongoing mental wellbeing concerns/mental health conditions and/or from complex family backgrounds. 

3.      Knowledge and understanding of the range of issues which may affect University students e.g. debt, relationships, drug/alcohol abuse  

4.      Experience in safeguarding matters within community environments, and an understanding of vulnerable groups  

5.      Ability to keep accurate administrative records and contribute to management reports, employing good IT skills.

6.      Proven understanding of confidentiality and ability to maintain professional boundaries.

7.      Strong interpersonal and communication skills (verbal and written), with experience of effectively dealing with individuals who are seeking help or advice with welfare and mental health difficulties.

8.      Emotional resilience and ability to work calmly under pressure and contain anxiety in self and others.

 

1.       Experience of working with young people leaving care, forced migrants, estranged students, young carers, student parents or disabled students.

2.       Experience of case management, case conferencing and appropriate record keeping

 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

 

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

 

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.