Service Designer – London

About the job you’re considering

•    Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.
•    Apply the right research methods to uncover insights and evidence.
•    Prototype and test ideas, working with specialists to make them real.
•    Facilitate workshops that align stakeholders around a shared vision.
•    Translate insights into tangible opportunities for business and user value.
•    Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice.

Your role

•    Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.
•    Apply the right research methods to uncover insights and evidence.
•    Prototype and test ideas, working with specialists to make them real.
•    Facilitate workshops that align stakeholders around a shared vision.
•    Translate insights into tangible opportunities for business and user value.
•    Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice.

Your skills and experience

•    Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus).
•    Experience with government service standards and accessibility principles (experience in GDS assessments is a plus).
•    Strong skills in user-centred design methods, from research through to delivery. Confident in planning and conducting user research, prototyping, and synthesising insights into improvements.
•    Ability to work in agile, fast-paced environments, collaborating across multidisciplinary and multi-vendor teams.
•    Confidence in engaging with stakeholders — from facilitating workshops to influencing decisions with evidence.
•    Strong analytical and communication skills; able to think critically, simplify complexity, and influence stakeholders.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.