Overview
Programme Delivery Coordinator – Strand, London, WC2R 2LS
About us
King’s Summer Programmes is a specialist creative business development unit that designs, develops and delivers open enrolment and bespoke seasonal international education programmes in line with King’s Education Strategy.
Its portfolio includes flagship undergraduate and pre-university summer schools, customised undergraduate and postgraduate student programming for international partners, short courses and overseas programmes offered in face-to-face modalities.
About the role
The postholder will join the Summer Programmes team to support the delivery of seasonal education in London, acting as the main contact for programme queries and providing excellent customer service to prospective applicants, parents, and students. They will play a key role in assisting the Programme Delivery Manager (Student Experience) and Programme Delivery Specialist (Academic Programme) in the planning and execution of both Pre-University and Undergraduate summer schools, including organising the social programme and coordinating temporary staff.
The workload varies throughout the year, during June to August, the postholder will be expected to be present on campus in London every working day. This contract is part of King’s trial of hybrid working, allowing team members to work remotely part of the week when programmes are not in session. The postholder must also be prepared to attend events in the evening or on weekends as required and may need to travel internationally for programme delivery. The role will be based at King’s Strand Campus.
This role offers an exciting opportunity for a proactive and motivated individual with a strong interest in global Higher Education to join a dynamic and inspiring team at one of the world’s leading universities.
This team operates internationally, with programming and networking taking place across the world, so strong cultural awareness and an international outlook is essential. The ability to adapt experience and skills to performing role tasks internationally (and onsite overseas on occasion) is key.
Key responsibilities include providing exceptional customer service as the first point of contact for queries, ensuring prompt and accurate responses, as well as the processing of student applications according to entry requirements. The postholder will also assist in organising student events and social activities, ensuring all logistical and safety aspects are covered, and will manage communication with students and university departments to ensure smooth programme delivery. Additionally, they will play a role in safeguarding under-18 students and assist with recruitment and payroll administration for temporary staff.
KEY RESPONSIBILITIES
Customer Service and Administration (50%)
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Act as the first point of contact for students, prospective applicants, and parents, providing an exceptional standard of customer service at all times.
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Coordinate prompt responses to all queries, ensuring a satisfactory resolution is achieved and response times are minimal.
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Direct customers to the correct information and escalate issues to relevant team members or departments as needed to ensure query resolution.
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Process student applications according to entry requirements, ensuring applications are accurately assigned the correct status to reflect their progress.
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Check and update student information on their application and/or record to aid in responding to enquiries.
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Report on student recruitment numbers against established targets to aid others in decision-making.
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Produce, maintain and update communication templates and FAQs.
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Assist with updating the content of printed, digital marketing and promotional materials, including student pre-arrival information.
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Produce, maintain and update communication templates and FAQs as instructed by the line manager.
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Assist with student engagement campaigns including social media, webinars and networking events.
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Provide cover during periods of absence of the Senior Administrator.
Programme Planning and Delivery (45%)
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Assist with organisation and coordination of the student events and social activities, ensuring all excursion bookings and related risk assessments are complete
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Ensure all students are enrolled correctly on relevant systems
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Guide students in completing pre-arrival tasks, providing support regarding their timetables and attendance.
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Create student class lists and attendance records and ensure these are completed on time and kept up to date
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Assist the Programme Delivery Manager (Student Experience) with the management administration of temporary staff and act as the first point of contact for temporary staff queries
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Send regular programme communication to students via the appropriate channel (email, Teams, KEATS, surveys) as directed by the Programme Delivery Manager (Student Experience)
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Compile feedback results as directed by the Programme Delivery Manager (Student Experience) and Programme Delivery Specialist (Academic Programme)
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Assist in the generation of Certificates of Participation for Pre-University and customised programmes and emailing documents to students, along with tutor feedback within set deadlines.
Other (5%)
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Work within under 18 student safeguarding policies and processes, and take an active role in ensuring they are followed by others
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Assist the Senior Administrator with the recruitment and payroll administration of Summer temporary academic and support staff
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Assist with communication with other university departments such as Timetabling, Residences, Catering, Events and the Student Union to ensure that they have the up-to-date information on student numbers and requirements; escalate issues in a timely manner if required
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Engage in continuing professional development and training initiatives
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
This is a full-time post (35 hours per week), and you will be offered a fixed term contract until 31.07.26.
