Antisocial Behaviour Assistant LSE – Surrey

Additional role requirements:
Standard DBS check will be required for this role

We need you to join us, to set the standards of what outstanding looks like in PA Housing

Ready for a new challenge ? As the Anti-Social Behaviour Assistant at PA Housing, you will provide effective support to the Anti-Social Behaviour (ASB) Team to help sustain tenancies by providing high quality, customer focused services to PA Housing residents. You will play an active role in the team and take responsibility for your own performance and delivery in the role. You will align behaviours to PA Housing values and ensure open and honest interaction with colleagues to develop trust and challenges when things aren’t right and offers a solution wherever possible.

At PA Housing, we believe our work is about more than just propertiesit’s about the people who call our homes their own and the communities they build together, where respect, integrity, and accountability guide every decision. Right now, we’re on the lookout for a efficient Anti-Social Behaviour Assistant who will proactively manage and offer first time resolutions to ASB, neighbour nuisance enquiries and tenancy breaches, in line with our policies

This isn’t just about ticking boxesit’s about making a real difference. If you’re eager to help create safer, more vibrant neighbourhoods and bring your skills to the table, we want to hear from you. Your dedication to enhancing the safety and well-being of residents will be the driving force behind everything you do.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

In this role you will:

• Deliver Exceptional Service: Provide high-quality, customer-focused support to residents, ensuring their tenancies are sustained and their needs are met.

• Take Ownership: Actively manage your performance, consistently delivering on your responsibilities and contributing to the success of the ASB team.

• Champion PA Housing Values: Align your actions with the core values of PA Housing, fostering a culture of trust, integrity, and open communication.

• Drive Solutions: Step up to challenges, addressing issues proactively, offering practical solutions, and continuously improving service delivery.

What we’re looking for….

Our ideal candidate:

• Has Strong Housing Management Knowledge: Demonstrates a solid understanding of housing management principles and best practices.

• Is Empathetic and Solution-Focused: Recognises the importance of managing ASB effectively while showing empathy and understanding towards residents’ unique situations.

• Thrives in Customer-Facing Roles: Brings hands-on experience in delivering excellent customer service and addressing diverse needs with professionalism.

• Is a Team Player: Collaborates effectively within a team, contributing to shared goals and supporting colleagues to achieve success.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role of requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.