Salary: £32,004 per annum

Job Title: Team Manager
Reporting to: Area Manager
Contract: Permanent, Full time
Interview Date: To be confirmed

About the Service/Department
The purpose of this role is to effectively deliver an older person’s day service and the running of a community centre. This will include meaningful activities and creating valuable experiences, as well as providing healthy meals in a safe and supportive environment.

About the role

The Team Manager will have overall responsibility for the delivery of the service and its programme of activities for users of the centre, including H & S and building management. You will manage and support the staff, with direct responsibility for the Service Coordinator as well as overseeing the volunteers and any social work student placements. This role will lead on external relationships with key stakeholders including all communication and promotion of the service. Finally, this role will also be responsible for all monitoring and recording across the service and ensuring that the service meets its contractual and organisational targets. They will be required to understand safeguarding issues and ability to address them appropriately. Other responsibilities include:

Management of people

  • Manage and support the Lewisham Older People’s Coordinator in delivering to their role profile and in effectively managing their staff.
  • Manage and support Social Work Students to deliver their role
  • Ensure that all staff in the service undertake relevant training and support the learning and development of staff through regular updates, bite sized training sessions and workshops.
  • To work closely with external activities providers to ensure that activities are planned and delivered when due.

Management of Service delivery

  • To oversee delivery of all elements across the Lewisham Older People’s Day Service & Day Centre including support to service users and building management.
  • To lead on the development of the centre and ensure maximum income from centre usage/bookings.
  • Support the Co-ordinator to co-produce a programme of activities. To ensure that these activities meet the needs of service users and respond to the cultural requirements.
  • To ensure the delivery of 25 places of actual support per day – (Monday to Friday) To oversee the use of the building by other community groups and local residents including managing bookings, payments and risk assessments.
  • To identify the relevant resources for supporting this work including the roles of theCentre staffand volunteers.
  • To work with the Service Co-ordinator on local fundraising to maximise unrestricted income and enhance the services delivered by the centre.
  • To establish and embed a Quality and Monitoring procedure with the London Borough of Lewisham around contractual KPIs.

Health and Safety management

  • Responsibility for all aspects of H & S across the service; implemented, monitored and reviewed by staff and that the centre is a safe environment for employees, service users and visitors.
  • Support the Co-ordinator and support workers in co-producing individual health passports for each service user which take into account all care and support needs.
  • Ensure that a clear emergency protocol is established and understood by all staff, for each service user

About you

  • Health and Safety and building management
  • Manage and support the staff, with direct responsibility for the Service
  • Volunteer and any social work student placement management.
  • Liaison and Networking
  • Communication and Promotion skills
  • Contract monitoring and recording across the service
  • Performance Management of service and staff ensuring every aspect is meeting contractual and organisational targets.
  • Ability to safeguard service users and respond to safeguarding concerns. issues and ability to address them appropriately.
  • Creativity, organisation, reliability and effective relational approaches are all key skills that the successful candidate will possess.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

  • Holiday allowance of 25 days / 195 hours per annum plus 8 days / 62.4 hours public holidays
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About Hestia

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Please note
If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities within Hestia.

Disability confident
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

How to apply
Please click apply at the top of the vacancy page to begin your application.

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