Salary: £32,004 pro rata per year

Job Title: Team Manager (FTC) – Mental Health
Reporting to: Area Manager
Contract: FTC Until 9th May 2023, Full time
Interview Date: TBC

About the Service/Department

Huddleston Close is a high support service comprising 11 units for people with mental health challenges and complex care needs. Linked to the scheme is Grand Union Place (GUP) which provides 8 units of medium support step down supported accommodation.

With an emphasis on supporting the transition for service users who may have had a significant admission to institutional care, the service has a strong focus on empowering people on their journey towards independence and recovery.

The service enables people to develop the life skills required to maintain their independence in the community thus preventing the otherwise unnecessary use of more institutional forms of care and hospital admissions and move on to less supported ‘step down’ accommodation, before eventually moving on to live independently in the community.

Huddleston Close has a sleep-in staff quarter and disabled access via ramp. The service operates 24 hours a day, 365 days a year. Sleep-in cover is provided at Huddleston Close to respond to emergencies from 11pm – 8am and service users at GUP can contact staff at Huddleston any time in case of emergency. The core service is available from 8am – 11pm with at least one staff member on site at all times.

The values of the service are whole person, whole household, whole community and we work alongside befrienders, volunteers and peer supporters to deliver activities that promote independence and reduce reliance on services.

About the role

To have lead responsibility for the strategic direction of Hestia’s Mental Health Accommodation Based Services within Tower Hamlets and management of the volunteer programme within an integrated mental health service.

Some other responsibilities of the role include:

  • Develop joint working and monitoring protocols with key stakeholders and partners for the service
  • Manage service performance related to the contract requirements for the service including analysis of KPIs, outcomes and user experience measures
  • Lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with each contract requirements
  • Lead on the development and implementation of the service’s annual Business Plans and Equality plans ensuring plans are aligned with other relevant local Hestia services

About you

  • Demonstrate experience of managing services that meet the needs and aspirations of people with severe and enduring mental health needs.
  • Experience of managing a team including recruitment, induction, supervision, motivation, appraisal, training, discipline and grievance issues.
  • Experience of recruiting and managing a team of volunteers
  • Experience of performance monitoring and delivering consistently high standards
  • Ability to and experience of managing budgets
  • Excellent knowledge of Community Care, Mental health, Health and Safety, Equalities, housing and welfare benefits legislation (including welfare reform)
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring person-centred support and assessment plans
  • Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material
  • Good knowledge of MS Office systems and ability to use computer systems, including case management systems, to create accurate reports and to assess and audit staff performance
  • Ability to write & interpret complex reports
  • Excellent level of spoken and written English
  • Ability and willingness to work flexibly including some out of hours working during the evenings and weekends
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

  • Holiday allowance of 25 days / 195 hours per annum plus 8 days / 62.4 hours public holidays
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About Hestia

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Please note
If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities within Hestia.

We welcome application from individuals from all backgrounds, but particularly encourage applications from individuals from Black heritage or Brown (Asian) heritage backgrounds, due to identified underrepresented of these groups at our senior operational levels.

Disability confident
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

Guaranteed interview scheme

Hestia operates a guaranteed interview scheme for all applicants with disabilities (including long term health conditions) who meet the minimum criteria for this role.

How to apply
Please click apply at the top of the vacancy page to begin your application.

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