Retail Media Manager
Wood Lane, London, W12

Company Description

We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we’re great, but as a team we’re unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI.

Zenith Global are the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide.

We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Reckitt, TikTok, Edrington, Coty and Electrolux..

Job Description

The Retail Media  Account Manager (Amazon) will lead the team in performance and strategic implementation across marketplaces, retail media campaigns, with particular emphasis on Amazon. The scope of work is international and covers all the markets.

The primary focus of the role will be to ensure the delivery of day-to-day Amazon Advertising activity, working towards set performance targets and ensuring that campaign implementation is in line with agency best practice, driving ecommerce success for your client.

This role requires a candidate that can clearly identify and communicate key insights, retail industry opportunities, and collaborate with other channel teams across the agency.

This role requires outstanding performance and optimisation skills, strong client management skills, team management experience, and the ability to be a mentor on all thing's eCommerce for all direct reports and peers across the agency. 

Reporting directly to the Account Director, the Retail Media Manager must be motivated & have a desire to be a leading figure within the team.

Key Responsibilities:

  • Improve communication flows and assist calls with local client
  • Ensure quality assurance processes are adhered to
  • Deliver client account growth strategies and innovation roadmap
  • Analyse wider industry and market trends and how these apply and affect client’s account performance
  • Ensure client and agency targets are achieved and effectively growing eCommerce revenue
  • Ensure smooth billing processes are in place and manage finance reconciliations
  • Provide reporting and analysis to client team with insights and improvement plans where necessary


We are looking for a proactive Retail Media Account Manager to lead key client accounts. The dynamic and fast-paced nature of online marketplaces demands passionate creative, numerical, and commercial individuals to drive results on our global client portfolios.

You will need to have a passion for the retail industry and technology. In addition to being highly proficient in search and Amazon Advertising strategy, you will have a solid understanding of other digital media channels. You will need to be knowledgeable on attribution, conversion rate optimization, “retail readiness” and consumer behaviour and confident in managing internal and external stakeholders at all levels. You will need to be highly aware of the wider digital and vertical space in which our clients operate.

  • Minimum 2 years Amazon advertising experience
  • Outstanding communication & presentation skills
  • Experience in managing a direct report
  • Confidence and experience of working on large accounts ideally in an agency environment
  • Be strategic and commercially minded in planning goals for your teams as well as being able to shape and develop an innovation roadmap
  • Advanced knowledge of Microsoft Excel & PowerPoint

A bonus to have: 

  • Amazon Advertising Foundations and Sponsored Ads Foundations certification
  • Experience with Amazon Vendor Central and Amazon Brand Analytics
  • Experience managing Amazon DSP accounts
  • Good understanding of “retail readiness”, inventory management, buy-box, content, and review

Additional Information

Zenith has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

  • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
  • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
  • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
  • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
  • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
  • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with employees being office-based on Mondays and two other days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.


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