Recovery Outreach Worker

We are Hestia. We make a difference. 

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

The Grove Outreach service enables Royal Borough of Kensington & Chelsea residents to avoid, and in particular to reduce the need for, prolonged hospital admissions and long-term dependency on mental health services. We promote recovery and prevent social exclusion among service users with mental health support needs. This service delivers community based, person-centred and holistic support to service users who are aged over 18, who have a severe and/or enduring mental health needs and living in the Royal Borough of Kensington and Chelsea.

The overall aim of support provision is preventing hospital admissions and facilitating earlier discharge, promoting recovery, social inclusion and helping service users to maximise their independence and wellbeing, access to employment, training, and other mainstream activities.

The service operates Monday to Wednesday 09.00 – 17.30 and Thursday to Friday 09.00 – 17.00, excluding bank holidays.

A day in this role looks like….

As a Recovery Outreach Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • To be responsible for the support and well-being of a group of key service users allocated from across the team using holistic, person-centered support planning with SMART targets and the recovery star using the recovery approach to enable them to increase independence, maintain their accommodation and enjoy a good quality of life.
  • To visit service users for support sessions within their homes or appropriate community locations.
  • To devise effective interventions for service users who are ‘hard to engage.’
  • To enable the service users to access medical services and the local community mainstream services.
  • To ensure that allocated service users have a needs & risk assessment and SMART support plan, which are reviewed at agreed frequencies.
  • To minimize unplanned and emergency hospital admissions for mental health relapse. To formulate, implement and review support plans with service users and associated professional participation.
  • To liaise effectively with other agencies involved in the support of service users where appropriate.
  • To encourage users to have on-going engagement with existing networks including faith-based groups and informal sources of support.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Experience of working with people requiring support related to mental ill health and complex needs.
  • Experience of delivering support to people within a community/outreach setting.
  • Ability to support service users to achieve their goals & aspirations.
  • Excellent knowledge of issues related to signs, symptoms, and treatments of mental illness; ability to assess service users declining mental health and take appropriate action.
  • Knowledge of health and safety relevant to the role including working within a community setting.
  • Knowledge of key working, person centered support planning systems and the recovery approach.
  • An understanding of equality and diversity and how it applies to the job role and the importance of promoting service users’ rights, privacy dignity and choice.
  • Knowledge of welfare benefits entitlements appropriate to the user group.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.


Work Pattern: Flexi (Flexi hours Monday – Friday, Core hours 10am – 4pm, Bank holidays not inclusive in holiday allowance) Full-time, Permanent
Full Time Equivalent Salary: £25,615

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