Overview


Location: Saint Pancras Way, London, NW1
Salary:

Searcys are looking for an experienced Receptionist Supervisor to assist the floor managers in the day to day running of the Brasserie and Champagne Bar. As a Searcys Receptionist you will be required to greet all guest and take reservations by ensuring all information is captured and correct.

Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers the ideal escape to sit back and soak up the charm of the magnificent station.

Searcys is steeped in rich heritage and is passionate about its people, therefore offers industry leading benefits which include: 

As a Receptionist Supervisor you will receive the following industry leading benefits:

  • 50% discount across Searcys venues
  • Enrolment into the Searcys pension scheme
  • Up to 33 days annual leave (dependant on job role)
  • Access to everyday discounts and communication portal
  • Employee assistance programme
  • Enrolment into Searcys Champagne School
  • Meals provided on shift when working within one of our venue 
  • Your birthday off to celebrate in style
  • A day off to volunteer / give back to the charity of your choice

Job Type: Full Time 

Hourly Rate:  £15.00ph

We are looking for someone who is flexible on start times as you would start as early as 9am and latest finish will be 11pm.

Restaurant is closed on Sunday evenings. 

Key Responsibilities:

  • To ensure all guests are greeted on entering the building and made to feel welcome.
  • To ensure that all check-in and check-out procedures are adhered to.
  • To take reservations and ensure that all information is correct.
  • To ensure that all messages are recorded and distributed swiftly.
  • To ensure that the dress and appearance of all persons entering the restaurant is acceptable and compatible with the rules.
  • To keep the reception clean and tidy at all times.
  • To communicate with the manager and team if any assistance is needed.
  • To give any feedback received from customers to the appropriate manager.
  • To use your expertise to help your customer.
  • To work as a team member in harmony with all other
  • To be guest focused at all times, by being visible and communicating to determine customer needs.
  • To project a willing and helpful attitude to customers.
  • To ensure a professional and friendly service is provided to all customers.
  • To carry out your duties to the standards.
  • To adhere to any rotas/schedules as laid down by your manager.
  • To act as a positive ambassador for the business.
  • To ensure you deliver what you promise to your customers and team and act on guest feedback with a ‘can do’ attitude.
  • At least 1 years prior front of house experience in hospitality 
  • Knowledge of reservations systems (Desireable)
  • Excellent communication skills
  • Excellent time management
  • Supportive / Team player
  • Excellent customer service skills

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