Project Manager – Online Services

Precise Location: Home working, with occasional attendance at the London office (Monthly)

Job Introduction

This is an exciting time to join GamCare, we’re recruiting for the role of Project Manager within our online services team as we grow and develop the online support we have available. A great opportunity for someone with experience of project managing new and existing online support services. As well as having strong organisation and risk management skills, the role will work closely alongside a range of people (designers, developers, internal clients, external vendors) so will need to be a confident communicator.

Role Responsibility

·       Project management of new online support platforms, ensuring projects are delivered within allocated time and resource.

·       Work collaboratively with our lived experience community to shape and develop our services.

·       Work alongside internal data and quality colleagues to ensure effective data and usage mechanisms are implemented to ensure KPI’s are evidenced

·       Act as the primary contact on projects, working closely with internal stakeholders and external agencies/suppliers/developers.

·       Lead regular stand-up meetings to discuss project updates and hurdles. Ensuring there is transparent communication and responsibilities are clear.

The Ideal Candidate

As the successful candidate you will be responsible for overseeing the project management of new and existing online support platforms and services, playing a crucial role in enhancing the digital experience for our service users and ensuring that projects are delivered within timescales and budgets. GamCare’s Remote Services team currently facilitate support across a growing number of channels which include the 24-hour National Gambling Helpline, chatrooms, forums, online appointments through practitioners and volunteer peer supporters and an online guided self-help support programme. You will collaborate with staff and volunteers, harnessing the power of lived experience to ensure that projects are delivered collaboratively.

Package Description

Project Manager – Online Services

Contract: Permanent, full-time
Salary: £41,820 (£45,500 for those living in London and surrounding counties)

Location: Home working, with occasional attendance at the London office (Monthly)
Closing date for applications: 6th June 2024

Interviews will take place online via video conference – w/c 10th June 2024

About the Company

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

Gamcare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.

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