Overview
Job Purpose and Summary
We are looking for Professional Service Center (PSC) Director, responsible for Customer Support Operations (CSO) Italy P&L results.
In this role you will manage the service business contribution in the NSO, focusing on revenue growth, profitability and quality of delivered services. Lead the development for services and support in line with Canon Europe Objectives & MTP.
What we give
- Lead PSC Service and Support functions in the NSO and ensure that the Service organization consistently delivers value to our customers in terms of service delivery, product reliability and customer satisfaction;
- responsible for achieving the targets of revenue, gross margin and profit in the assigned Territory (Italy). Working closely with CEL to support meetings centrally to implement and execute business objectives;
- lead in the NSO the development and implementation of European strategies to improve revenue, productivity, profitability, customer experience, and development of new types of services and customers;
- effectively lead, motivate, control and develop Service functions, ensuring they work to achieve operational and business targets in all sales channels;
- monitor and review the performance of all staff and business processes assigned and benchmark those against the European standards, KPI or targets;
- identify and drive overall service efficiency by using synergies across business units;
- proactively develop, monitor and maintain customer and employee satisfaction;
- support all the sales channels using the appropriate strategies and tools;
- liaise with appropriate departments to maximize business opportunities;
- ensure all service employees comply with environmental, health and safety requirements;
- networking with existing clients and vendors;
- ensure the internal relationship with NSO management (sales and functions), ITCG BU Customer Support Operations & Customer Service, PSCs and FSC (Factory Service Center), Canon Europe Business Groups and external relationships with Canon Partners, key customers, local vendors and industry associations.
What we ask
- University degree or equivalent in management, finance, industrial engineering or technology or similar experience;
- mother tongue Italian;
- fluent in English written and oral;
- significant experience in a senior management functions in service or related professional area;
- experience in define strategy, tactics and managing big operations, projects and customers;
- experience in managing budgets and P&L;
- experience in all aspects of people management.
You will need
Further information
- Act with courage
- Bring the vision to life
- Build European team
- Create customer value
- Create innovate solutions
- Develop self and others
- Grow profitable business
