Overview
JOB PURPOSE
To assist in the assurance checking of the company’s payrolls across EMEIA.
ROLES & RESPONSIBILITIES
- Ensure that payroll checking is performed in accordance with documented requirements and that specified controls are completed and signed off within agreed timelines
- Work with business stakeholders to promote the accurate and timely delivery of payroll activity, including pro-actively monitoring adherence to payroll deadlines and the accuracy of payroll data
- Learn and demonstrate awareness of supplier responsibilities across the service delivery and work with other team members to hold third parties accountable on their performance
- Work collaboratively and positively with colleagues across the business to provide a unified and seamless colleague experience on all pay-related matters
- Support the delivery of ongoing change and continuous improvement working with others to promote successful deployment
- Build knowledge across multiple markets to aid service continuity and resilience
- Build effective working relationships with business stakeholders
- Act with awareness of pertinent policies and procedures
- Ensure that mandatory documentation is completed in accordance with requirements
- Escalate known or anticipated issues to the Team Leader and work in partnership to mitigate their impact
- Responsible for the compilation of payroll Key Performance Indicators
- Proactively work to keep processes efficient by leveraging technology and reporting, etc
- Work in partnership with the HR Service Desk (and wider HR Operations Team) to share knowledge to help ensure Tier 1 colleague queries are responded to accurately and in a timely manner
- Respond to Tier 2 colleague queries and correspondence professionally, accurately, and within agreed SLAs
- Act with a customer-focused approach and consideration and consider colleague experience at all times
- Contribute to the ongoing evolution of payroll checking and assurance practices
- Act with knowledge and awareness of data protection and data security at all times
PERSONAL PROFILE
- UK Payroll experience preferred
- Demonstrate strong partnership ethic and seamlessly engage with colleagues across all teams to positively pursue solutions and enhance colleague / customer experience
- Demonstrate solution-based approach – aim to understand what others try to achieve; exercise empathy to understand their challenges/difficulties and drive solutions
- Demonstrate flexibility with ability to accept, embrace and adapt to change
- A continuous improvement approach to working practices with the aim of elevating colleague experience and implementing efficiencies
- A controlled mindset; incorporate process controls in all aspects of payroll processing including helping identify any gaps and improvements
- Language based ability desirable but not required – particularly in one of the key languages of Italian, French or Spanish
