Salary: Competitive salary + excellent benefits package

Shift hours: Full Time


We have a fantastic opportunity for a talented Director of Operations to join our Sodexo Live! leadership team in the UK&I, working within our Heritage Portfolio business to lead our London cultural venues: Royal Academy of Arts, RAF Museum, Wallace Collection.

The Heritage Portfolio team are committed to never standing still in delivering a level of service that’s personal and bespoke, not a house style – and pride themselves on their creative obsession to deliver remarkable events that are reflective of their clients and their desires.  

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

In this role you will report into our Executive Director Cultural Destinations with a dotted line to our Commercial Operations Director.

You will lead, develop and manage direct reports across your remit whilst building long-term relationships with clients. You will identify growth and development opportunities within contracts which deliver commercial success and strengthen venue partnerships. Your focus will be to balance operational service excellence with achievement of financial targets.
This will suit an inspiring leader able to drive your team’s performance and also work positively with stakeholders across the UK. Strong senior operational experience will be key to your success.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation – we cant wait for you to join us! 

  • Business, contract delivery and client risks managed in controlled and structured manner
  • Positive client engagement via demonstrably strong relationships built on mutual respect and trust
  • Financial objectives achieved through management of performance, detailed analysis of monthly results, accurate and considered forecasting, delegation of responsibility to direct reports
  • As part of the Cultural Destinations leadership group, build a shared team mindset with venues across the Scotland and London hubs working together
  • Identify opportunity to improve performance through shared efficiencies within venue cluster
  • Client retention and contract extension opportunities identified and converted through positive working relationships with clients
  • Leadership of new bid opportunities in specific sector environments and prospecting of new clients
  • Be a recognised leader within the business and respected specialist in specific market sector
  • Maintain H&S standards in operations units, meeting venue and company policy/procedures
  • Creation of internal networks and forums for sharing best practice at technical, business, sector and client levels
  • Maintain high performing teams, demonstrated through annual appraisal, high retention rates, talent and succession planning processes and staff engagement surveys 

For a full list of responsibilities please view the attached job description


  • Good standard of literacy and numeracy
  • Experienced in using Microsoft Office
  • Proven experience in managing P&L accounts
  • Proven operational knowledge, skills and experience in managing multi-site/multi service operations
  • Management of large and diverse teams
  • Manage multiple workloads and shifting priorities
  • Ability to interpret and utilise complex and varied financial and commercial information
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
  • Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
  • Self-motivated and able to work on own initiative within a team environment


  • IOSH managing safely qualification
  • CIEH Level 3 qualification
  • A cluster background in the restaurant trade would be highly desirable


Reference: SDX/TP/RF8270/SL

Location: London, England

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