Overview

Salary: £22000 – £24000

Shift hours: Part Time

To provide remote support to our clients over the phone and using remote ac-cess software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.  All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates.

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Prestige Nursing & Care reserve the right to close this role early

Key Responsibilities:

  • Provide first Line Helpdesk support via phone, email, and remote access software
  • Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
  • Support customers through the problem-solving process
  • Administration of users account and credentials
  • Daily operational checks
  • Manage and maintain accurate records
  • Client machine builds
  • Ordering of equipment
  • Assisting in overseeing asset database
  • Some on-site support when required

Key Skill requirements:

  • Basic understanding of core networking concepts
  • Good fault finding and diagnostics skills
  • Excellent customer service skills
  • Excellent communication skills
  • Valid UK driving license + access to own vehicle
  • A commitment to equal opportunities and diversity

Desirable skills and experience:

  • Able to work well in a team
  • Able to work independently when required
  • Good diagnostics thought processes
  • Some hands-on Active Directory
  • Some hands-on experience working with Microsoft Technologies such as Windows 10, Windows Server 2012 R2 and/or above, Office 365
  • Experience of VOIP systems

Reference: SDX/TP/1101980/90788

Location: Epsom, England

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