Overview
Aufgabenprofil und Zusammenfassung der Stelle
We are looking for a
Field Service Manager (m/f/d)
Provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction and loyalty, develop human resources and to meet their expectations.
Was wir bieten
•Improve customer service experience, create engaged customers and facilitate organic growth
•Take ownership of customers issues and follow problems through to resolution
•Set a clear mission and deploy strategies focused towards that mission
•Develop service procedures, policies and standards
•Keep accurate records and document customer service actions and discussions
•Analyze statistics and compile accurate reports
•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
•Keep ahead of industry’s developments and apply best practices to areas of improvement
•Control resources and utilize assets to achieve qualitative and quantitative targets
•Adhere to and manage the approved budget
•Maintain an orderly workflow according to priorities
•Trouble shooting when it is needed
Wen wir suchen
•Proven working experience as a customer service manager / lead engineer
•Experience in providing customer service support
•Excellent knowledge of management methods and techniques
•Proficiency in English and German
•Working knowledge of customer service tools, software and database.
•Awareness of industry’s latest technology trends and applications
•Ability to think strategically and to lead
Weitere Informationen
Qualifikationen & Kompetenzen
•Strong client-facing and communication skills
•Advanced troubleshooting and multi-tasking skills
•Experience with semiconductor equipment
•Customer service orientation
•Ability for international business travel
