35 hours per week to support department operating hours on a 8 month fixed term contract/secondment.


£21,500 Per Annum

Closing Date:

Fri, 19 May 2023

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleagues say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Job Description:

Come and join the Digital Team within our award winning contact centre – Skipton Direct! We’ve recently been ranked as the 3rd Best Big Company to work for in the UK.

The role of our Digital Customer Service Advisers is to be the first port of call for customers who interact with us through our digital channels such as Webchat, via the website or on social media.

What You'll Be Doing

You’ll be handling interactions from brokers and customers relating to the products and services we offer and our processes and procedures. You’ll deliver high quality customer service whilst ensuring queries relating to both savings and mortgages are responded to effectively and efficiently.

  • Supporting the direct lending journey through affordability and decision in principle stages

  • Identifying opportunities to refer customers to the relevant teams to fit their mortgage, savings, and investment needs

  • Providing support with the Skipton App and online portal

  • Resolving complaints – reaching a fair outcome for the customer

You will be part of a team responsible for making our customer service team fit for the future; you’ll be working with new technologies and providing feedback to improve efficiency and support change within the department.

What You’ll Bring

We are looking for individuals who are highly organised and are able to adapt their workload to ensure all work is achieved in our SLA’s. The successful individual will be able to work well as part of a team and also as an individual using their own initiative.  

You will be curious, have a willingness to learn and the ability to interact with customers. Someone who’s inquisitive, positive, resilient and enthusiastic with brilliant customer service skills and someone who can work under pressure and handle multiple screens at any one point.

You will need to be one of those people who thrive in a fast-paced environment, and most importantly you live the values of the Society.

Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions – supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.

£21500 plus benefits

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