Overview
- Babergh and Mid Suffolk District Councils - Stowmarket, Suffolk 1P14 1AD
- £25, 545 – £28,770 per annum (pro rata for part time)
- Full Time, 37 hours per week
- Fixed Term or Secondment Opportunity for 18 months
Full time, part time and job share opportunities will be considered.
We are looking for a committed, flexible and proactive team player with a positive outlook to join our Customer Service Team. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts.
About the role
The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.45am – 5pm, Monday to Friday.
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).
We believe in putting the customer at the heart of everything we do and always strive to improve the service we provide.
About you
You will:
- need to be enthusiastic and customer-focused
- be well organised
- need to demonstrate the ability to understand situations and develop solutions to problems using your own initiative.
You must be able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.
Our team enjoy an ongoing commitment to learning, development and creativity.
About us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of working for us
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view ‘The best things about working for Babergh and Mid Suffolk District Councils (youtube)‘ to find out what our employees say about working for us.
Our ways of working
Work is what we do, not where we go!
We are committed to working in a more hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
For more information
For an informal discussion please contact Gary Allen on 01449 742887 or by emailing: gary.allen@baberghmidsuffolk.gov.uk
Closing date: 5pm, 24 April 2024.
How to apply
Please read the Job Description, Person Specification and Addendum – before applying for this job opportunity.
Job Description and person specification – Admin and Technical Support Officer – Grade 3 – Generic
Addendum to Job Description – Admin and Technical Support-Officer (Customer Support) Level C
Please ensure that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
In your application, please ensure your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
