Overview

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

You will be the first point of contact in the supply chain for our wholesale customers. The account specialist is responsible to follow the life cycle of wholesale orders from order entry to delivery of products to the accounts and is also the main point of contact for all wholesale after sales queries. This role require frequent communication (written and verbal) with wholesale partners and Burberry internal stakeholders and involves team work and partnership with many teams within the organisation. You will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products. 

RESPONSIBILITIES

  • Responsible for managing wholesale accounts across several countries in the EMEIA region 
  • Prepare and edit order confirmations and send to customer 
  • Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls 
  • Process cancellations, credits, debits, returns of faulty and non-faulty goods 
  • Provide daily activity reports as needed by the business, leadership or account 
  • Run shipping reports to update customers on their orderbook
  • Monitor order to shipment flow to ensure timely shipping and coordinate with hub. Work closely with transportation team and manage customer  delivery booking  in partnership with carriers.  
  • Prepare shipments according to customers’ requirements, export procedures and provide instructions to hubs. Request updates on available goods/QC release etc.  
  • Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release 
  • Participate in communication of shortages, vendor delays and re-timings etc to the region/customers. 

#LI-MP1

PERSONAL PROFILE

  • An analytical thinker and a problem solver  
  • Excellent organisational skills with the ability to multitask & prioritize effectively to ensure all tasks are followed through & completed in a timely manner 
  • Sense of urgency and an ability to deal swiftly with changing business & customer needs 
  • Passionate with delighting customers and possess commercial awareness 
  • Excellent communication skills that fosters trust and confidence with internal and external stakeholders 
  • A team player with a can-do attitude and a self-motivated individual with the ability to work independently when required  
  • Receptive to new ideas and processes and develops innovative approaches to solve problems and achieve goals 
  • Confident and assertive and have the initiative to go above and beyond in everything you do demonstrating an innate willingness to learn and pursue self-development. 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || CUSTOMER OPERATIONS || n/a ||

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