Overview
Job Purpose and Summary
- To ensure the stable operation of the in-house computer software systems and network connections. To develop, install, configure, maintain, support, and optimize all network software and communication links within CME & CCNA.
- To ensure effective and efficient systems support to meet office requirements and according to the quality and service levels set by the line manager.
- Support Canon ME and CNA end users in applying Information Technology, answering questions, and solving IT related problems.
- To ensure maximum effectiveness of the IT function is achieved by ensuring the system is working correctly and all procedures are being followed.
- To analyze and resolve end user(s) software program and connectivity issues in a timely and accurate manner.
- To be able to provide and deliver end user(s) training when required.
What we give
- Diagnose and troubleshoot hardware and software issues and perform repairs or escalate problems to the appropriate IT staff when necessary.
- Install, configure, and update computer systems, software, and peripherals.
- Maintain and support user accounts, permissions, and security settings.
- Assist in the setup and maintenance of network and telecommunications systems.
- Train users on basic computer operations and software applications.
- Document technical problems, resolutions, and steps taken to diagnose and resolve issues.
- Follow standard operating procedures and security protocols to ensure data integrity and system stability.
- Collaborate with other IT team members to resolve complex technical issues and provide excellent customer service.
- Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
- Assist in the management of inventory and procurement of IT equipment and supplies.
- To contribute to the vision and strategy with ideas and initiatives that complement the corporate strategy.
- Keep aware of trends and developments within IT to maintain knowledge level.
- Be able to provide and deliver training to end users.
- Build up database analysis and administration.
- Accurately assess the operational IT requirements within the Canon ME office.
- Installation of new application systems within agreed time schedules and to budget.
- Ensure information systems security according to CME and CENV IT policies.
- Testing, diagnosing and fixing faults in all such software, sometimes in consultation with users.
- Monitor and analyse the results and operational use of these systems and procedures and take proper actions until the required performance levels are reached.
- Providing written documentation for users, perhaps in conjunction with a technical author.
- Evaluate results and take corrective actions and when necessary.
- Apply best practice and ensure procedures, techniques and tools in order to realize service levels according to agreed standards.
- Ensure regular reporting to IT management regarding office Information Technology systems and user support with regard to performance and innovation needs.
What we ask
- Able to communicate clearly and effectively with individuals at all levels.
- Fluency in written and spoken English essential.
- High level of written and spoken communications required.
- Friendly & professional appearance, attitude and communication style.
- Excellent analytical, logical and problem-solving skills.
- Motivation, aptitude & accuracy for working with computers.
- Lifting of heavy computer hardware and peripherals.
- Full, clean, UAE driving license.
- Ability to travel as required.
- A Bachelor's degree in Computer Science, MIS, or equivalent experience is required.
- Knowledge of programming concepts and techniques is a plus.
- Knowledge/experience of software debugging techniques and good problem-solving skills.
- Experience with Web application technologies.
- Familiarity with VISIO and other MS Office applications, i.e. Word, Excel, PowerPoint.
- Strong network infrastructure skills is required.
You will need
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Further information
- Ability to work on own initiative and to strict deadlines.
- Able to work as part of a team or on own.
- Ability to prioritize workloads efficiently.
- Flexibility to deal with changing requirements.
