Salary: £25,000 per annum

Shift hours: Permanent

Overall Purpose of the Role

Support the catering operation to improve the customer food service experience, delivering excellent customer care and ensuring the highest level of cleanliness throughout all work areas

  • Prestigious Girls school ; Grades 6 to grade 12; with many international students
  • 250 Students including around 50 boarders plus 100 staff
  • 7 day a week operation
  • Working in a team of 12 providing high end food offer with fantastic service.
  • Role will include managing hospitality events such as graduation, summer BBQs, drama productions and all day to meetings and must be confident in liaising with

The school to plan these types of events

  • Must possess strong leadership to skills to lead in the Catering Managers absence.
  • Attending regular business operations meeting with the school.
  • Must be financially aware as part of the role will include purchasing, stock stakes and helping complete the monthly account reports.



  • Ensure you are aware of and always comply with all client and company health & safety procedures and standards. This includes but is not limited to Food Handling, COSHH, Uniform Standards, Personal Protective Equipment, Manual Handling, Fire Regulations, and quality control
  • Complete, maintain and update all Food Safety and Health & Safety paperwork correctly on a continual basis to ensure full compliance
  • To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements, including but not limited to Food Information Regulations and Reference Intake labelling
  • Ensure pre and post service audits and cleaning schedules have been completed before and after all food services
  • To ensure the highest level of customer care is always adhered to by role always modelling the ESS Way values and behaviours to colleagues and customers
  • Manage and drive the completion of all compulsory training with all team members
  • Advocate the delivery of all company and unit profit protection procedures, reporting any issues to your line manager
  • To sell and demonstrate an excellent knowledge of products provided to customers and clients proactively up
  • Conduct and monitor all stocktaking procedures ensuring minimal risk of waste
  • Ensure that uniform standards are upheld to the highest standard
  • Ensure company marketing material is up to date and relevant to company standards.
  • To work official and unofficial functions as detailed by your Line Manager
  • Be flexible and comply with any reasonable requests made by your line Manager including, if necessary, working within other units within reasonable distance


  • A good communicator, able to liaise confidently with customers and engage, motivate, and develop team members
  • An excellent communicator, able to motivate and develop others
  • High standards of personal hygiene
  • Previous supervisory experience
  • IT literate
  • Basic mathematical skills
  • Able to work flexibly in line with business requirements including attending off site meetings
  • Highly competent in the English language, both written and verbal
  • Basic food hygiene/level 2
  • Knowledge and experience in till and cash handling
  • Self motivated
  • Integrity – Respects colleagues & customers
  • Health & Safety – Follows the right procedures and challenges unsafe behaviour
  • Can Do – Is flexible and takes initiative
  • Passion – Is positive & proud of doing a great job
  • Responsibility – Takes ownership and doesn’t leave things to others or say ‘it’s not my job’
  • Teamwork – Shares knowledge and experience with other team members
  • Experience within a similar role
  • IT literate
  • Knowledge and experience of supervising or managing people

Reference: com/1805/85805001/52436842/BU

Location: Kingston Upon Thames

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