Overview
Salary: Up to £23,694 plus car
Our Customer Service Assistants are the first point of contact for our customers, with our Branch Network being at the very heart of the service we provide, maintaining this service is extremely important to us!
As part of our Regional Support team you will travel to different branches across a specific region each day to provide support where it is needed most, ensuring our customers always get a fantastic service. We’ll let you know in advance where you’ll be working, but of course things can change so flexibility is important. Rest assured, we’ll always have your well-being in mind though.
We’re looking for a friendly, supportive and helpful person who thrives on providing excellent service. You’ll enjoy the challenge of working in different branches and meeting new people.
Your main responsibilities will be supporting your region by providing counter support and possibly account opening, depending on the needs of the location and customers. It’s important that you give customers accurate information in a friendly, professional and efficient way.
This role operates on a Monday to Friday basis and we’ll provide you with a car to get you from A to B. As you’ll need to be in different locations each day to help the branch open, we’ll support with a 10% shift allowance for your flexibility. This role operates over all our South locations (including Gloucestershire and Swindon) but will mainly be covering Oxfordshire.
We recognise that flexibility will look different for each person. So if you’re looking for an alternative working arrangement, we’ll consider different working options providing we still meet our member’s needs, and where we can, we’ll make it happen. So if you’re looking for a different working pattern, have a chat with us before you apply or during the application process to see what the possibilities are.
Our regional support team have a reputation for providing flexible support and excellent customer service so we really want to meet people who care about our branches as much as we do! So for this role you’ll need a positive, flexible attitude with a supportive approach.
We’re looking for someone who has excellent customer and communication skills with the ability to adapt to varied teams and locations. You’ll be able to deal with customers’ enquiries in a careful and accurate way, you’ll also have experience of dealing with more complex situations or handling complaints.
What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bring to us we see as a real source of strength. We are committed to building and promoting a diverse and inclusive community, where you can succeed as your whole self. We think discrimination of any sort has no place in a modern society, including ours.
Diversity brings unique ideas and perspectives, helping us to deliver better performance. We’ve made clear commitments to increase gender and race diversity in our senior teams over time, and an overall ambition to improve the representation of different sexual orientations, gender identities, disability, backgrounds and thinking styles in our workforce.
We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you’re encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression. We’ve got a whole range of different ways to support you, both in your role and wider well being!
Location: Oxford
