Role Summary

Aftercare and Handover Manager
Estates and Capital Projects Department
£46,742 – £51,088  per annum
Application deadline: 12pm (midday) on 25 July 2024

About the role:

Join the British Museum in this unique new role supporting a new programme of masterplan and critical projects while supporting the museum to around 6 million visitors annually. This is a crucial role, involving working closely with senior stakeholders, supply-chain partners, and the support teams across the museum.

To act as the key liaison between Capital Project activity and the Facilities Management function. The post holder will be a technical services expert who can advise on the effective maintenance requirements and implications of new or refurbishment projects, assess maintenance implications and ensure satisfactory handover to the third party Facilities Management (FM) Contractors.

To develop aftercare services and oversee for the Museum, the warranty and defect management process for all Capital and Maintenance projects delivered at the BM estate. 

You will be responsible for providing technical and professional advice as necessary at stages throughout the project and develop the process of handover from projects to operations to ensure compliance with the CDM regulations and Health, Safety and Environmental standards and statutory compliance.

Key areas of responsibility:

  • Provide technical advice in relation to the estate: 
    • Provide the technical interface/integration between Capital Projects PFM FM team including the outsourced FM Hard Contractor
    • Provide subject matter expertise (and local site knowledge) for any master planning/infrastructure or capital project reviews across the Museum
    • Assist in, and where relevant, manage the development of engineering technical project briefs and/or scope of works for maintenance projects and capital projects
    • Manage the approval process of all technical projects at handover to the Museum for operation and maintenance
    • Where necessary liaise with Museum appointed consultants to ensure all Mechanical, Electrical and Fabric assets, and maintenance implications are considered throughout any project lifecycle
  • Provide FM Integration support for capital projects in line with the RIBA plan of work.
  • Develop a system to provide Aftercare Services and be the primary contact for Project Managers and Maintenance and Technical Managers for advising on aftercare management.
  • Lead on investigating, report and resolve defects from practical completion within the required timeframes whilst working with the Hard FM Contractor to reduce the operational risk and commercial exposure for the Museum.
  • Plan and coordinate resources to rectify any new defects reported and monitor and identify trends in reported defects to show to assist with quality monitoring of projects.
  • Support the the control manager for digital asset information from projects, DSIM (BIM) to FM, ensuring information is standardised and accurate for future BIM requirements.
  • Analyse and interrogate COBie datasets and support the development of project specific asset information is as agreed within the Employers Information Requirements documentation.
  • Check and carry out periodic audits of service and condition of assets to support the handover of space at the start or completion of a Capital or Maintenance project.
  •  Work with the Hard FM Contractor to identify and advise on ways of working in order to achieve continuous improvement of technical services, and solve engineering problems.

About you:

You will have excellent management skills, maintaining oversight of the properties, budgets, several professionals. Working on highly technical projects, you will have a keen knowledge of legislative requirements for buildings, Building Information Management, and ideally have an understanding of building conservation.

You will have strong experience of client-side Project Management of high profile, public facing Capital Projects in a leading public institution or similar large organisation. You will work well in an environment which is susceptible to changes. Working in a fast-paced environment, you will ensure that deadlines are met. As a managerial role, you will have had prior experience managing teams and projects.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.

The Museum offers a competitive benefits package including:

  • Generous annual leave allowance (25 annual leave + 2.5 privilege days)
  • Generous civil service pension (employer contribution of 27.1%)
  • Professional and personal development opportunities, including further education programme opportunities (funding and study leave) aligned to role’s responsivities and department service offer
  • Working in the heart of Bloomsbury, London in the new World Conservation and Exhibition Centre (WCEC)
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities
  • Free entry to a wide range of museums and exhibitions
  • Interest-free season ticket loan
  • Discounts on food and gift shop purchases

Additional details:

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to bmrecruit@britishmuseum.org.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.


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